Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
12 reviews
PrimePaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make payroll and HR complexity disappear. We’ve packaged 38 years of experience and an unrelenting commitment to service into an intelligent, versatile HCM platform. A platform defined by options and designed to deliver exceptional “I can’t believe how simple that is” experiences for HR and finance pros and every employee. This is how you replace manual work and frustrating spreadsheets with digital speed. It’s how you replace the compliance worries with confidence it’s all taken care of. And it’s how you finally stop wasting time on things that should just work, so you can get back to work.We strive to make our clients smile every day through exceptional client experiences. PrimePay holds the principles of serving its clients to the highest of standards. We are proud of our clients and how they focus on their teams.Our highly configurable cloud-based software and services help clients manage the employee life cycle. The less time organizations spend on tasks such as payroll or taxes is more time they can spend doing what they love.Our products were designed with our client’s unique needs in mind. In addition to payroll, we offer other solutions including HR support, time & attendance, benefits administration, and compliance, enabling our clients to easily manage the entire employee life cycle.
PrimePay (primepay.com) has 12 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 1 review with 2 stars · Clear filters
Been with for 7+ years. Service declined after we lost our specific/dedicated representative. Switched to entering payroll for 3 companies myself as they wanted data 7 days in advance. 'Phone hold times are long compared with ADP. Recently changed banks and notified 5 weeks prior, but they continue to debit fees from old accts, but they can get the payroll right? Exhausting to deal with.
By Rosie G.
