PrimelinevanlinesReviews of primelinevanlines.com

From my initial phone call to wrapping my box, the attention I received made me feel like the only customer in the world. The crew that relocated the bookstore's headquarters was careful, attentive, and friendly, making the entire process smoother.

Thank you for making it so easy. Everything went smoothly.

Horrible. Promised me an accurate quote, promised they would not move my stuff to multiple trucks. Everything was a lie. Stuff was 2 days late after they asked me to get there a day early. Damaged multiple items and lost my entire bed frame. Made me sign the bill of lading BEFORE they would unload, so now claim is denied. Won’t even cover minimal claim for a fraction of what they lost/broke.

How is it that there are either "1" or "5" reviews and nothing in between? The "1" have full content, with examples, which are the EXACT situations we are experiencing. Not sure if we will ever see my daughters items. Its been 20 days and they have lied, on each and every call, commit and answer. The "5" must be family of the owner or employees. No way this company is providing highly efficient service to some clients, will robbing the others blind. They should be put in jail, for fraud. Taking advantage of folks not understanding is shameful.

I’d give less than a star if I could. This company is absolutely a scam in every way. Salesmen completely took advantage of me over the phone, gave me a quote, and then the movers arrived, (it was only then that I realized they themselves were an outside hire, and didn’t know anything about the salesman I mentioned). The movers told me I would have to pay more than double what I was quoted and I felt like I had no choice so I signed on the new quote as I was flying out to my new location the next day. I was told I would have my stuff within three days, and 10 days later my stuff (Studio apartment amount of stuff) arrives in a huge trailer truck with a bunch of other peoples stuff and it is so big they can’t even turn said truck into the back of my building. They then proceed to tell me that they need to rent a U-Haul for another $400 to be able to get my stuff out and then move it into my building, which I refuse to do. I demanded for them to take my stuff out of the trailer and leave it on the street so I could figure out how to get it into my new apartment, and they refused to do that until I paid my full balance. Essentially, they were holding my things hostage until I paid the full balance—a full balance that was more than double the original quote, that I was pressured into signing under duress, for a job they didn’t even complete. When I gave them the money, they put my stuff on the sidewalk and left. Thank God I had friends to help me actually get it inside. It was the worst experience I could’ve ever imagined, and $7000 later I got less than a studio apartment’s amount of things on the sidewalk. Do not employ this scam of company.

My items were picked up by Mak Elite Transport LLC, on 6/30. No one can tell me where my stuff is or when it’s coming and it’s 7/17. Aside from raising the price over $4k, I have no idea where any of my stuff is and it’s impacting me greatly in more ways than one. Would like to know how or when I’m getting my belongings.

Like every other story they orginally quoted me $2038. Once they show up and take a video the price jumped to nearly $5k. After negotiating over the phone and taking items off it ended up being over $4500. I told them I'm a veteran and retired and want to get my things moved to my retirement place. They never call back, won't answer the phone. If they ever do answer the phone (Ryan) promises he'll call back with some estimate of delivery times. They loaded me on June 30th in Phoenix. On the 16th of July still not answering, have no idea where my things are or when they will arrive in Texas. What a complete scam!!

If I knew then what I know now, I would not have used this criminal enterprise. I was quoted a moving price of $4,744.60 on 3/26/24. I was told that it would take 10 business days for my goods to be delivered to my new home. That's why I signed up with their service and made an electronic deposit of $1,531.94. They called me back, prior to my move date, and asked me to take an accurate inventory of everything I needed them to move. I called them back with the inventory. The moving price went to $7,395, and I had to up my deposit by $1,843.00. When the movers got to my home, they were called Ryder Relocations. After they loaded their truck, I was told that my move would cost me $11,465, and I needed to give them a check for $6,000 with the remainder of $2,090 due upon delivery in cash. Their inventory list was partly ineligible, and woefully short of the inventory list I had given Primelinvanlines. Our daughters were taking their brother's things home in a UHaul, so they took as much as they could with them. I had to rent a Uhaul truck and car hauler to take as much as possible of what they left behind. When my goods finally arrived at my new home, it was 30 days later, the mover was from Kingdom Moving. There was plenty of breakage, and was short of what was sent.