Customer service went above and beyond…
Customer service went above and beyond to resolve my issue in a professional and timely manner! Thank you!
By shara P.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Primejackets is listed under Clothing & Underwear in San Jose, California.
Primejackets (primejackets.com) has 298 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
298 approved reviews, newest moderated first
Customer service went above and beyond to resolve my issue in a professional and timely manner! Thank you!
By shara P.
Excellent customer service. Jacket was good quality.
By Jomcka
Customer service was really helpful, there was a concern with my order and they reached out to address all my concerns! They have great communication.
By tenisha K.
Customer Service was great. Ordered two suits that came in with the incorrect size. Spoke to the customer service department to get a full refund
By W W.
Purchased a jacket and when I got it, it was too small. I contacted the company about the issue and I was pleasantly contacted very quickly. They offered to help me get the jacket in the right size. Very easy.
By Consumer
Hi I recently bough leather jacket but there was couple issue after that I contacted with customer service and they offer me partial refund and coupon which is convenient for me.Also they were responsive to my message.I liked the service
By Enes A.
Buyer beware. Never received any product and no refund. Still trying to get my money back from credit card company. These guys are a scam. Do not order
By EB
I really liked the material on the jacket! And the customer service is phenomenal -10/10.
By Adam M.