The customer service was easy to deal…
The customer service was easy to deal with and quick to respond. Didn’t care much for my purchase but they made up for it.
By Shanbrae R.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
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298 reviews
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Primejackets is listed under Clothing & Underwear in San Jose, California.
Primejackets (primejackets.com) has 298 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
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The customer service was easy to deal with and quick to respond. Didn’t care much for my purchase but they made up for it.
By Shanbrae R.
Jacket size is 2 sizes too small and the wrong color. Doesn't match what is in the picture. They want to refund me 65% of my total, but still waiting for that.
By Paul R.
Far as I can see this company and his customer service is on point when you have a problem they get right direct to the problem I like that and I will continue to do business thank you a lot yours truly customer
By T M.
While the two jackets I ordered were different from the description (trademarks not the same), they responded to my efforts to return the jackets and to receive a refund.
By Dennis E.
I loved the jacket; however, it was at least 2 sizes too small. Instead of paying $30 to return, I gave it to my 12 year old daughter. I will reorder for me. I wish the return policy or exchange was better. SIZE UP
By Latasha L.