A Good Jacket
This jacket was nice, and looked like the image that was advertised.
By Costume
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Primejackets is listed under Clothing & Underwear in San Jose, California.
Primejackets (primejackets.com) has 298 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
298 approved reviews, newest moderated first
This jacket was nice, and looked like the image that was advertised.
By Costume
Quick delivery. Excellent customer service. I issued a return for an item & my needs were fulfilled quickly.
By jj
The team at Primejackets is awesome and they were prompt. Minor issues were handled at once. Thank you for the great customer service
By John
I ordered from Prime Jackets received my order very quickly!! Needed to return something. I received outstanding customer service!! I would order from this company again and highly recommend them. Everyone was very easy to work with.
By Kara P.
They were so helpful! I had an exchange request due to the jacket not fitting and they responded so fast and were helping me along the way!
By Kimberly S.
The customer service team is awesome. I had an issue with sizing on my order and the team responded to my request to exchange in just a few hours and went above and beyond to help me with my request.
By Nancy S.
I like how fast and easy it was for an exchange. The customer service was very kind. I was surprised how they handled it and how little I had to do on my part.
By Bds B.
I bought a jacket for my husband as a birthday gift and unfortunately it did not fit him properly. I reached out to prime jackets to see if I could return it and receive a refund. They were super understanding and helpful. I could tell they value their costumers!
By Ana A.