Pretty simple and straight forward
Pretty simple and straight forward, communications were prompt and helpful.
By SB
Monday, November 2, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
56 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prime Hotel Bookings provides an effortless experience in booking your hotel reservations. With our dedicated travel agents and excellent customer support service, you will enjoy your hotel experience with additional discounts and vouchers through our loyalty program. What matters for Prime Hotel Bookings, is having a genuine relationship with our clients and assuring them that we care about their hotel experience!
Primehotelbookings (primehotelbookings.com) has 56 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
56 approved reviews, newest moderated first
Pretty simple and straight forward, communications were prompt and helpful.
By SB
I had a unique issue that required some extra effort to solve. Can't say enough good things about Lilly Smith. She communicated clearly, set proper expectations, and then delivered. Such a pleasure to work with. So grateful for her customer service and professionalism.
By Ryan G.
It was very easy to talk to a real person, and very swift responses.
By Grace S.
Lilly Smith was very helpful providing me a final receipt and paid invoice for my records. She was great and easy to work with!
By Andrew
Lilly , the attendant was of excellent service. Great personality also. She deserves a raise and a promotion! Thank You A Satisfied Customer
By LARRY W.
They have been helpfuland addressed my reservation problem with utmost professionalism.
By Catheryn
Lilly from Custom Service was AWESOME! Will definitely recommend.
By Victoria B.
I had to make some changes in the last minute, and they were very accommodating. They confirm and make sure everything was in order. if you are attending a conference at the convention center the location is excellent. The loop service to and from the convention halls is very convenient and easy to navigate.
By Mario B.
Response from Primehotelbookings· Apr 28, 2025
Thank you for taking the time to share your experience with us! We’re delighted to know you were satisfied with our service. Please don’t hesitate to reach out for your future travel needs.