Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
16 reviews
Prime Charter BusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prime Charter Bus has established itself as a distinguished leader in the realm of ground transportation, renowned for its provision of luxurious sprinter vans, mini buses, and full-size charter buses. With a history spanning decades, our commitment to excellence and customer satisfaction is unwavering.Our team boasts a wealth of experience within the industry, ensuring that your transportation needs are not only met but exceeded with precision and professionalism. At Prime Charter Bus, we recognize the significance of reliable, safe, and cost-effective travel for your groups, making it our primary mission to deliver unparalleled service.The fleet of vehicles at Prime Charter Bus is meticulously maintained, embodying the epitome of comfort, safety, and style. Whether you're planning a corporate event, a special celebration, or a group excursion, our comprehensive range of transportation options caters to diverse requirements. From the intimate ambiance of our sprinter vans to the spacious interiors of our full-size charter buses, each journey with Prime Charter Bus is a seamless blend of opulence and practicality.Beyond our state-of-the-art vehicles, our professional and courteous drivers are dedicated to ensuring a smooth and enjoyable travel experience. Punctuality, reliability, and a commitment to passenger safety are the cornerstones of our service philosophy.Choose Prime Charter Bus for an elevated standard of ground transportation. Your satisfaction is not just a goal; it's our promise to you. Trust us to make your group travel a seamless and memorable experience, where every detail is meticulously handled with the utmost care and attention.
Prime Charter Bus (primecharterbus.com) has 16 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
16 approved reviews, newest moderated first
Booked a 56 passenger bus for a work trip over a month in advance, communicated with Alex via emails. Recieved a confirmation text the day before and 1 hour before pickup… and the bus never showed up. No answer on the 24hr line, no response on emails either. DO NOT BOOK WITH THEM!
By Christina J.
We contacted several charter companies for a multi-day trip and chose this company specifically because they confirmed they could provide a 28-passenger executive minibus for an out-of-state route. That was the deciding factor for us. About three weeks after booking, we called with a few logistical questions and were told that they could not provide the 28-passenger minibus and would instead send a 56-passenger coach. This did not work for our group (12 people) or our route, which includes areas with size constraints. The smaller bus was the entire reason we booked with them. What was concerning is that this was not proactively communicated. We only found out because we called. At no point prior were we notified that the vehicle we reserved was no longer available or that there was an issue. Based on that information, we agreed to cancel and had to quickly secure another company on short notice. After that, we were told the deposit was non-refundable because we “canceled,” even though the cancellation was directly due to the company being unable to provide the agreed vehicle. Overall, the issue wasn’t just the change. It was the lack of communication and the position taken afterward regarding the deposit.
By Austen S.
Prime charter bus made it very easy to get a quote and schedule a bus fast. I was in a rush to find a bus for a big group of people and was able to get a quote and book within 1 hour at a very reasonable price . The driver was very welcoming and early to the pick up location and not to mention the bus was very clean on the inside. In the end i would recommend choosing them due to the fact that i have used other companies in the past that have been very rude and disrespectful and busses being old/ unkept.
By Aaron T.
I used Prime Charter for my bus services. I am extremely pleased with the entire process, it was amazing. The team is very helpful and one of the best I have used. I would highly recommend them to anyone I know. If you need any transportation needs, use Prime Charter Bus! They are the best in the business!
By Olivia D.
Prime Charter was very helpful in the stresses of planning our wedding. They took care of everything, and their prices were amazing. Thank you, Frank, for all the help. We couldn't be happier!!
By H V G.
The driver Michael Baca didn't go down to put the luggage on the coach for my client. Clients end up taking luggage up and down couple time.
By Nalinee A.
Very pleased with their service. Will certainly use them again.
By K. C.
Prime Charter Bus really helped me out a lot. The person who helped us book was named Frank, and he made it a breeze and was super accommodating. The driver they hooked us up with was on point, maneuvered the bus well, and he was punctual and cool. Their busses were clean and comfy and the prices were cheap. In my opinion the biggest downside was that the small bus we got didn't have a bathroom, which was a bit of a bummer. If I were to book again I would get a bigger one with a bathroom due to the relatively small price difference. Overall, Prime Charter delivered a solid experience. I am going to use them again soon for my daughters wedding!
By Arya Y.
