PrimcastReviews of primcast.com

Northern Blvd 3418, Long Island City, New York

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The Fair Hearing score

4.0/ 5

Great

21 reviews

Primcast4.0Great

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About Primcast

Bare metal cloud servers for AI, machine learning, crypto mining and more. 5 minute delivery, 24/7 support, 99.9% uptime SLA, global locations. Crypto payments accepted.

Primcast (primcast.com) has 21 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.

Also known as: primcast.com
Website: primcast.com
Category: IT & Communication
Location: Long Island City, New York
Listed on The Fair Hearing: 2026

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Dec 30, 2025

Deception and Disappointment

Our cooperation started with being told that the GPUs I needed were available. After I made the payment, it turned out that they were not available and that I would have to wait two weeks. In the end, the promised equipment was delivered only after 3.5 weeks. Two weeks later, I somehow discovered that this company had attempted to charge my card twice for $3,000 without my authorization. Most importantly, the port on the host either did not work at all or worked very poorly because the provider kept blocking my server. I do not recommend this company.

By Vladimir S.

Response from Primcast· Dec 30, 2025

Thank you for sharing your feedback. We take all reviews seriously and would like to clarify several points to ensure the situation is accurately represented. The order was placed on November 14, and the server was delivered and made available in our Bucharest data center on December 3. This timeline is under three weeks, not 3.5 weeks. At the time of order placement, the requested A100 80GB GPU was subject to supplier lead times. The client was informed of this and agreed to wait for delivery. To minimize any impact during this period, we provided a temporary replacement GPU (NVIDIA A40) at no cost, which was delivered the same day the order was placed (November 14). In addition, due to the additional few days beyond the initial estimate, we also granted two (2) weeks of free service as a goodwill gesture. Billing: We do not see any additional settled charges beyond the two settled transactions associated with the initial order. If there are bank or payment processor notifications suggesting otherwise, we invite the client to contact us directly so we can investigate the matter with the payment provider. Regarding connectivity, our internal monitoring and logs did not indicate verified or sustained network or port-level outages attributable to our infrastructure. That said, we always encourage clients to work directly with our support team so we can investigate and resolve any reported issues in real time. We remain open to working with the client to review any outstanding concerns. Our goal is always to deliver reliable service and to resolve issues transparently and professionally when they arise.