Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
266 reviews
PRIMALSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more!We also offer a customer satisfaction guarantee, phone calling support 7 days a week 9 AM - 5 PM EST and 24/7 email customer support! If you ever have an issue with your order, not to worry - simply reach out to us and we will make it right, fast!
PRIMALS (primals.shop) has 266 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 230 reviews with 5 stars · Clear filters
The customer service team is awesome! Shout out to Lauryn at Primals. I love their products and absolutely will continue to buy them.
By Cody G.
Response from PRIMALS· Oct 7, 2026
Hearing such wonderful feedback about Lauryn and our Customer Service team means a lot to us! We’re so glad you’re loving the products and plan to keep choosing PRIMALS. Your continued support is truly appreciated!
I’ve never had customer service this responsive and helpful in such a timely manner. Primals products are high quality along with their support.
By Travis F.
Response from PRIMALS· Oct 7, 2026
Your kind words mean so much to our team! It’s wonderful to hear that you’ve had such a responsive and helpful experience with both our products and Customer Service. We truly appreciate your support! Our Customer Service team is always here if you ever need us.
I recently ordered the electric toothbrush. I love how it work. I had a small problem with a head. Lauryn from customer service was amazing. She was responsive and professional and took care of me quickly. So excited to try more of Primal’s products!
By Renata Kaye S.
Response from PRIMALS· Oct 7, 2026
Hearing that you’re loving your electric toothbrush and had such a great experience with Lauryn is wonderful! We’re glad she was able to resolve the issue quickly and professionally. We truly appreciate your support and look forward to having you try more PRIMALS products!
I love my toothbrush and when it had problems, the customer service was fantastic! They were very quick and responsive and are replacing it. I could not imagine a better experience.
By Christine S.
Response from PRIMALS· Oct 7, 2026
It means so much to hear that you love your toothbrush and had such a positive experience with our Customer Service team! We’re glad we could respond quickly and arrange a replacement for you. We truly appreciate your kind words and support. If you ever need us again, our Customer Service team is always here to help.
We had just recently changed toothbrushes to a TAO for the ultraviolet cleaning base so we’re reluctant to change again since we just spent so much for that change. We decided to go for the Primala to get rid of the plastic and reduce EMF exposure and we are so happy with the new toothbrushes! They clean our teeth much better and now I don’t hear my husbands toothbrush from 2 rooms away any longer!! The shampoo, conditioner and lotions are amazing as well!!
By CherylL
Response from PRIMALS· Oct 7, 2026
It’s wonderful to hear that making the switch to PRIMALS turned out to be such a great decision for you both! We’re especially glad you’re enjoying the quieter brushing experience along with the shampoo, conditioner, and lotions. Your continued support truly means a lot to us!
Limited EMF's via a more natural toothbrush, clean water via a great new showerhead and great body wash! Love all my new products.
By Nicole M.
Response from PRIMALS· Oct 7, 2026
It’s fantastic to hear you’re loving your new PRIMALS products! We’re so glad you’re enjoying the toothbrush, showerhead, and body wash as part of your daily routine. Your support truly means a lot to us!
the products are brilliant, havent had a single issue with them and to be honest its worth every penny. Will be buying from Primals again for sure
By ryan A.
Response from PRIMALS· Oct 5, 2026
It’s fantastic to hear that you’ve had such a smooth experience with our products and feel they’re worth every penny! We truly appreciate your support and look forward to having you shop with PRIMALS again.
My toothbrush and other welcome gifts came quickly. I love the toothbrush! My teeth feel so clean! And the toothpaste tablets leave a refreshing taste in my mouth.
By Leslie H.
Response from PRIMALS· Oct 4, 2026
So happy to hear your order arrived quickly and that you’re loving the toothbrush and toothpaste tablets! It’s wonderful to know you’re enjoying that fresh, clean feeling. We truly appreciate your support and kind words!
