PrettypartyReviews of prettyparty.com

I have ordered before and never an issue. This time I ordered a bundle pack of 3 and received only 1. No answering of calls or replies to multiple emails since arrival of one ponytail. Shame on them!

I placed an order on 11/27/22, I never received any tracking information which on the website says 2-3 days. In December 13 I reached out to them because I still didn't have tracking info. They respond on the 15th to say 1 item out of 6 is out of stock. I asked why they did not ship the rest of my order and still no response after 6 days. Requested to cancel the order. Going through Paypal to get my refund. Horrible Company To Do Business With!

They don't give the product you ordered... they tell you it's back ordered and send nothing!!! Go to amazon... they have it wayyyyyyy cheaper!!!!!

Ordered two Ruby hair extensions on October 5 never received any email updates and my emails are going on replied. Thank goodness I ordered with a credit card at least I know I’ll get my money back. This is exactly why you never use debit card or PayPal. With a credit card I know I’ll get my money back.

The Ruby is brilliant. I’ve never been able to use pony extensions with just velcro because they always sag… i know you know what I mean. Lol but the bar that runs through the Ruby is CHEF’S KISS. You can kinda pinch it and it pops up for a high pony and stays! I wore it in different styles daily walking the streets of Vegas and pool parties non-stop for a week and it remained in perfect condition! Will return for more!

SCAM!!! THEY WILL TAKE YOUR MONEY AND NOT SHIPPED ANYTHING! I ordered the Ruby on 10/7/22, they immediately charged my credit card. Never received any kind of order confirmation until 3 days later saying the item was back ordered and that they didnt have a restock date scheduled at this time and asked if I wanted a different item or a refund. I replied back to email stating I wanted a refund. Never heard from this company again. Have emailed 4 times and called 877-587-7889 & 866-389-6629 and no one EVER answers either number. 10/25/22 STILL HAVE NOT BEEN REFUNDED FOR AN ORDER THEY NEVER SHIPPED OUT.

I’ve suffered tremendous hair loss due to stress & health, my older sister purchased the Ruby for me & it was a perfect match. It made me feel so much better about myself. For some reason the tip broke. I messaged & got a rapid response. They offered me a replacement. So my experience has been wonderful. I have told everyone about this company & will continue to do so. I will be a return customer.

Please don’t buy anything online again, I did bought some hair products, but I did try to return items, but I had been call and leave messages but no one call me back, people out there be careful with this Pretty Party please please