PreSonus Audio ElectronicsReviews of presonus.com

After 2 years of light home use my Studio live 16 0 2 failed to boot up. It took tech support 2 days to respond to my ticket request, and after several more days toing and froing wrongly suggesting my pc wasn't up to scratch, admitted it wasn't a software issue with my dead mixer, and the unit had to be sent off for repair.... a cost to me of £85 plus transport. A few days later I'm told it needs a new DSP board, another £250 and to add insult to injury, its not available for several months!!

I had problem with MIDI setting in Studio One 6, support helps me immediately. Great product, good support.

Ich hin mit Studio Onev6.5 Pro komplett zufrieden. Meine kompletten Kontaktlibrarys wrrden alle erkannt und geladen. Die DAW läuft sauber und ohne Abstürze. Ich war vorher auf Cubase unterwegs bin aber wegen des Preises umgestiegen

This is the worst company I have ever dealt with in all my 35 years as an Audio Producer! I have always owned all my software but decided to try something different by buying into the Presonus Studio One+ yearly subscription. Biggest Mistake i have ever made!!! You cannot cancel as much as you try. Once they have your Visa you are screwed. I have tried canceling directly on my account page by pressing "Cancel Subscription" at least a dozen times and have sent at least a Dozen emails directly to their billing dept and all communications are ignored. I have had to cancel my Visa through my bank and I still receive an email from the company every single day that says " $215.00 payment to PreSonus was unsuccessful. We attempted to charge your Visa ending in XXXX for your PreSonus subscription again, but were unsuccessful. Please update your billing information to continue your subscription". I receive this every single day!!! Even though I have tried everything to cancel! Do yourself a favour and look up "canceling my Presonus Subscription" you will see all over the internet that every single person has the same problem when they want to cancel. Presonus has made sure that it is impossible to cancel. You are held hostage and so is your Visa. DONT FALL FOR THEIR SUBSCRIPTIONS!!! AND DO NOT GIVE THEM YOUR VISA NUMBER!! EVER! What a poor excuse of a company! I have done a ton of Audio projects all over the world for over 35 years and have never ever dealt with such bad customer service!!!

I bought a Presonus Quantum 2626 new from Amazon. It immediately showed problems: noisy pots especially on input 1, and intense hum and feedback if the host computer (a MacBook Pro laptop) is running on battery. Meaning that it probably relies on the host for grounding, or that there is simply no quality control at Presonus (I am inclined to believe the latter because I have seen other reports of noisy pots on the internet). Their customer service representative was very polite and prompt but not helpful (no, a return for service via the retailer is not a good solution, it was faulty out of the box and I wanted an exchange for a TESTED unit and not several weeks of downtime). So I asked Amazon for a refund instead and will avoid Presonus in the future.

Not worth it ... customer support asking questions instead of providing answers. Cannot allow even my own approved login to login...Calling them is running in the circles without human

IMPOSSIBLE to get a hold of anyone! Try to create a support ticket, tells me that I can't until I activate my account (have multiple products bought from them and registered on this account, in other words the account is already active), they offer to "re-send" the activation to my email, but when I click that button nothing happens. So I literally can't get help, because I need help to get help. Everything about the way they do support is HORRIBLE

I bought a pair of speakers which lasted 2 years and 3 months. That is shocking and they wont even offer a paid repair - so I am supposed to throw them out any buy a new pair? So many people have the same problem PreSonus Eris 3.5BT - AVOID LIKE THE PLAGUE