Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
172 reviews
Preserve GoldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Preserve Gold is a family-owned company committed to helping individuals and families diversify their wealth and retirement with physical precious metals. We offer gold, silver, platinum and palladium coins and bars delivered directly to your home. We also offer retirement account rollovers and will help to facilitate a transfer from your current custodian into a Precious Metals IRA. As industry leaders, we offer each of our clients: • Free, Insured, Fast Shipping: We will ship your metals to you for free with full insurance. Our metals usually ship within 2 days of payment clearing. • No Fees Buyback: Turn your metals into cash at anytime. If you are a client with us, we will buy back your metals and charge no fees. • 24-hour Satisfaction Guarantee: After we lock in your pricing and you receive the invoice, you have 24 hours to cancel for any reason without penalty.After we lock in your pricing and you receive the invoice, you have 24 hours to cancel for any reason without penalty. • Price match: We will meet or beat any competitor’s prices on gold and silver.* • Price transparency: We are transparent about all fees and costs associated with your account. • Easy access to a precious metals specialist: Our specialists are just a phone call away to answer all your questions and assist you with the selection and delivery of precious metals inside of an IRA or for home delivery. Our team has been hand-selected because they are well-trained, professional and courteous. • Precious metals education: We believe that a knowledgeable client is a successful and satisfied client. Our specialists will take all the time needed to answer any questions you have concerning precious metals. • Experience: The Preserve Gold executive team has over 30 years of combined experience in the precious metals industry. We understand this market, and we put that experience to work for our clients every day. • Integrity:We measure every client interaction against one word: Integrity. It’s at th
Preserve Gold (preservegold.com) has 172 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
172 approved reviews, newest moderated first
I knew nothing about transferring my company 401k plan to an outside IRA and was referred to Preserve Gold and Shelly Barba. She walked me through the steps and answered every question I had. She’s super knowledgeable ana very friendly and I recommend her to anyone looking to invest.
By Felicia J.
Ken was very knowledgeable and explained the process well.
By Annette R.
Recently, I purchased precious metal from Preserve Gold. I consider myself fortunate to have been guided by Aaron Crossman and Jerin Wilson during that transaction. My inexperience in the purchasing of precious metal had to be obvious to them. However, they were always patient with me. I am a new client of Preserve Gold. I would recommend them to family and friends.
By Robert W. Pugh J.
Thank you Shirley for your assistance, education and patient. You have been great to work with. I look forward to working more with you and learning this process in depth.
By Tarah
This is my 2nd review since I got 'involved' with this company.Initially I thought they were sincere in trying to 'help me', so I wrote a good review. I dealt with Benjamin who has a very 'silver tongue'. He pretended to be so caring & understanding of my situation & desire to protect my money for long term security. He convinced me to hand over $75,000 to what now feels like his little scheme. He chose the silver I should invest in & convinced me he was giving me such a great deal. A few months after the completion of the transfer, I decided to go to Horizon Trust's website just to see how it was set up. Image my shock when I discovered that Ben had turned my $75,000 into a measly $52,165!! I worked so very hard my whole life to achieve a decent retirement fund, only to have it ripped away.......and feel as if it was stolen. I was SICK and still am!! I will probably NEVER trust another investor who wants to 'help' me!! ADDENDUM: I just wanted to do an update on my review. After posting the above review, Daniel Boston reached out to me to clear up some things that I hadn't understood in my dealings with Ben. Daniel was quite professional & patient in explaining things & offering potential solutions. We were able to come to a resolution, and I was definitely impressed with his quick response & eagerness to try to make things right and let me know that Preserve Gold strives to accommodate their clients and does everything in their power to have happy customers. Thank you Daniel Boston.
By Connie M.
Justin Little with Gold Preserve is great to work with. He is professional, helpful, and very knowledgeable.
By Margaret A.
Aaron and Scott, his assistant, were readily available, returned calls in a timely manner, and provided us with all the information we needed to make an informed decision. Thanks to all!
By John and Roberta M.
I changed jobs about a year ago and rolled my 401k into an IRA. I was talking to a friend of mine about how disappointed I’d been with the level of service and communication from the company handling my IRA. He told me that I should look into precious metals and gave me a number to call. I’m naturally skeptical and had a ton of questions. I called and spoke with Shirley Reagan and let me tell you, I feel like I put her through the wringer with all of my questions! I don’t know how many hours we spent speaking but Shirley handled everything with patience and professionalism. She was able to answer all of my questions and put my mind at ease. I highly recommend that anyone even remotely considering precious metals or simply looking to diversify their portfolio to reach out to Shirley at (424) 265-4778. You will thank me afterwards!!
By Franklin T.
