Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
Premium SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Premium Saunas, we believe your home should feel like a retreat. That is why we offer a carefully selected range of traditional, infrared, indoor, and outdoor saunas, all crafted with quality you can count on. Each sauna includes a full manufacturer’s warranty, and with our price match promise, you are guaranteed the best value online. From start to finish, our team is here to make the process smooth so you can enjoy the comfort, health benefits, and relaxation of your own private spa at home.
Premium Saunas (premiumsaunas.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 155 reviews with 5 stars · Clear filters
This Sauna went together easily and we used right away. It heats up to temperature in about 30 minutes. Very satisfied with it.
By DALE F.
Response from Premium Saunas· Sep 9, 2026
Thank you, Dale! We're happy to hear you're enjoying your new sauna. Wishing you many relaxing sauna sessions ahead!
Excellent service and prices
By Mrs M.
Response from Premium Saunas· Sep 9, 2026
Thank you! We're glad you had a great experience. Enjoy your sauna!
They had very quick and responsive customer service. I intentionally called on a holiday weekend and they were the only distributor I could find with a live agent to speak to - not to mention a very knowledgeable one. Upon receiving the sauna - I had a question and their team was immediately available via phone and the same person could also see an email I had sent. Excellent service.
By Ryan
Response from Premium Saunas· Jul 30, 2026
Thank you, Ryan! We’re so glad you had a great experience with our team. We’ll be sure to share your kind words, and we hope you enjoy your new sauna!
Great product! Kept us updated throughout the whole thing as our sauna was on a nationwide back order
By Rachael
Response from Premium Saunas· Jul 24, 2026
Thank you, Rachael! We’re glad we could keep you updated, and we appreciate your patience during the backorder. Enjoy your new sauna!
My item arrived in a timely manner with everything it was supposed to have.
By Rich F.
Response from Premium Saunas· Jul 21, 2026
Thank you, Rich! We’re glad everything arrived on time and just as expected. Enjoy your sauna!
Delivered 3 days after i ordered it
By Jennifer C.
Response from Premium Saunas· Jul 8, 2026
Thank you, Jennifer! We’re glad your order arrived so quickly. Enjoy your sauna!
Great products! With amazing customer service!
By Brian T.
Response from Premium Saunas· Jul 8, 2026
Thank you, Brian! We're so glad to hear you've had a great experience with both our products and our team. Enjoy your sauna!
The team at Premium Saunas was incredibly helpful during the purchasing process and helped educate me on various technical topics. After ordering our sauna, it arrived on time, complete and with zero issues out of the box. Assembly was very straightforward for 2 people and we have begun to enjoy the sauna. It's early days, but we couldn't be happier after our first week with the sauna in place! Thank you Premium Saunas!!
By Cameron B.
Response from Premium Saunas· Jun 26, 2026
Thank you, Cameron! We’re thrilled to hear everything went smoothly from purchase to assembly. Enjoy your new sauna, and we hope it brings you many years of relaxation!
