Professional and friendly service
I accidentally ordered the wrong heater, but Juan helped me process the return smoothly. The replacement Harvia is exactly what I needed. Great customer care!
By Senwanda
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Premium Saunas, we believe your home should feel like a retreat. That is why we offer a carefully selected range of traditional, infrared, indoor, and outdoor saunas, all crafted with quality you can count on. Each sauna includes a full manufacturer’s warranty, and with our price match promise, you are guaranteed the best value online. From start to finish, our team is here to make the process smooth so you can enjoy the comfort, health benefits, and relaxation of your own private spa at home.
Premium Saunas (premiumsaunas.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 155 reviews with 5 stars · Clear filters
I accidentally ordered the wrong heater, but Juan helped me process the return smoothly. The replacement Harvia is exactly what I needed. Great customer care!
By Senwanda
I bought this sauna for my basement, and it's been a great investment. Putting it together was simple, and everything fit perfectly. It's just right for relaxing after a workout. Also, thumbs up to the customer service team for being so friendly and quick to respond.
By Cassandra R.
We installed the Roslyn Infrared Sauna last weekend and it's a hit! The assembly was straightforward, and we've already used it several times. It heats up quickly, which is great for a relaxing evening after a long day. Really enjoying it so far.
By Cretel P.