Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
Premium SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Premium Saunas, we believe your home should feel like a retreat. That is why we offer a carefully selected range of traditional, infrared, indoor, and outdoor saunas, all crafted with quality you can count on. Each sauna includes a full manufacturer’s warranty, and with our price match promise, you are guaranteed the best value online. From start to finish, our team is here to make the process smooth so you can enjoy the comfort, health benefits, and relaxation of your own private spa at home.
Premium Saunas (premiumsaunas.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 155 reviews with 5 stars · Clear filters
We had a great experience purchasing our sauna from Premium Sauna. The ordering process was easy, communication was helpful, and everything arrived as expected. We’re very happy with the sauna and would definitely recommend Premium Sauna to anyone looking to purchase one.
By Ryan R.
Super service, help try to fix my issues. Will definitely work with them again!
By Christian
Premium Saunas offers exceptional customer service. We ordered a Georgian Sauna with Changeroom. They walked us through each step of the process and were always helpful, professional, and courteous. Highly recommended!
By Dan D.
Great customer service
By Jan N.
Fast and reliable service Always available Any questions or issues solved quickly Thanks for your service
By Gregory
Great communication from start to finish!
By Brandon
Response from Premium Saunas· Sep 9, 2026
Thank you, Brandon! We're glad we could make the process smooth from start to finish. We appreciate you taking the time to leave us a review.
Helpful sales reps, accurate description, exceeded expectations on shipping, product arrived well packed and delivery was easy. Almost finished with install. Nicely done!
By Doug
Response from Premium Saunas· Sep 9, 2026
Thank you, Doug! We're glad everything has gone smoothly so far. We hope you enjoy it once the installation is complete!
I ordered my sauna in February and was told it would take 6 weeks. I just got it two days ago. However, the folks at Premium Sauna kept me in the loop and continously let me know the reasons for the delay. Shipping from Estonia for example. I've put the sauna together but am waiting for the electrician to connect. So far so good.
By Hank C.
Response from Premium Saunas· Sep 9, 2026
Thank you, Hank! We appreciate your patience throughout the production delay, and we're glad we could keep you updated along the way. We hope you enjoy your new sauna once everything is connected!
