Awesome!
Darlene Williams and the Premium Team are second to none- always a great experience from start to finish!
By Kimberly M A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
792 approved reviews, newest moderated first
Darlene Williams and the Premium Team are second to none- always a great experience from start to finish!
By Kimberly M A.
Recently I had a transaction with Chris Lake at the Monroe Ave Rochester, NY branch. It was not an easy file and involved much paperwork from the buyer. Chris and his Team including Wendy Coles were able to wade through all the necessary docs and bring this transaction to Closing. Great Job!
By Roman Z.
I am a real estate agent in Central NY and have been referring my clients to Premium Mortgage for the past 2 years. In particular, Matt Secor of Premium Mortage's Syracuse office has been fantastic. Not only does Matt quickly determine a buyer's ability to buy a house and how much they can afford, he also is very thorough in reviewing with buyers all of the financials pertinent to a real estate transaction. Matt is backed by a company who strives to offer the best competitive rates. They also work diligently to get the loan approved and cleared to close quicker than many other lenders I've worked with. Bottom line, any lender can give a buyer a pre-approval letter. When the letter comes from Premium Mortgage, I know the buyer is in excellent hands. That means peace of mind for the buyer, and also for me.
By Jennifer Brune - Licensed Real Estate S.
I know when my deals have Premium Mortgage as a lender that the deal will go smooth and close on time.
By Catherine B.
Best communication. On site underwriters. Up to date on programs. Simply the best. I use Steve D'Amico and I love how responsive he is. As a realtor I can honestly say Steve along with underwriter Emma have contributed to making my transactions successful and run smoothly.
By Raelyn K.
100% client satisfaction... The success of every transaction, starts with dedicate, competitive and knowledgeable partners that will result in smooth transactions and happy clients. Thank you Premium Mortgage.
By Jorge C.
They give my clients good service. I like working with them
By Linda B.
From the first meeting, Premium does a fantastic job educating clients to ensure they are prepared and informed to make good decisions regarding their financing throughout the home buying process. Their follow up and agent communication is second to none, and they always perform as expected!
By Christopher B.