Great service!
Quick, and knowledgeable!!
By Kenneth R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
792 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premium Mortgage is listed under Investments & Wealth in Rochester, New York.
Premium Mortgage (premiummortgage.com) has 792 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
792 approved reviews, newest moderated first
Quick, and knowledgeable!!
By Kenneth R.
Premium Mortgage was awesome. Jolene was the best! She was so helpful and was always there when I had a question. Thanks for everything.
By Eric V.
We worked with Nancy who made the whole experience fast and easy! She was very knowledgeable of the process and helped us every step of the way! Definitely 5 stars, we would highly recommend them!
By Ryan B.
The whole process went well..... great service.. thanks...Bob
By Robert F.
Premium Mortgage staff proved to not only be efficient, professional and well organized. They demonstrated to be sensitive and caring, going the extra mile in providing us guidance and recommendations on a number of issues we presented them. They gave us a better loan percentage than what our bank was offering us. We highly recommend them.
By Hugo C.
The team was very responsive to my questions and forthcoming with information. They were very friendly and I would use them again!
By A. T.
Premium Mortgage made my home buying experience as easy as it could be. It was by far my best borrowing experience to date. I would highly recommend them to any potential home buyer.
By Amy B.
As I first time homebuyer, I was of course nervous with the process, even though I work with mortgages on a daily basis. Patti Shedd made the experience as easy as possible and was very understanding with all my questions. Premium Mortgage was fast and efficient with my approval process and very clear on how to proceed. It was very much appreciated!
By Nicole W.