Speedy response time
Speedy response time. Very helpful. Great experience overall
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
394 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your one-stop online store for everything you need to build your dream home. We work with the top kitchen and home brands in the industry to serve your dreams for your home.
Premium Home Source (premiumhomesource.com) has 394 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
394 approved reviews, newest moderated first
Speedy response time. Very helpful. Great experience overall
By customer
The shipment did not take too long extra pieces was delivered delivery was smooth
By Shanna M.
Wendy was the customer service agent on my call. She was very nice and went out of her way to help me get the part I need. I was very pleased with your company's customer service department. Thank you
By G W.
Great CS, asked to hold order for 3 months and no issues with my request....so far all has been an incredible experience.....
By Ben
Very professional and great service
By customer
Great customer service!
By customer
Kathy was great. Answered all my questions. Fast, friendly, competent service.
By John E.
I purchased a 4 ton Mr Cool heat pump in May of 2023 and installed it that summer. During my research, I contacted PHS customer service a few times with questions and to get product spec confirmation that required them to contact the manufacturer. They were always upbeat and helpful in answering my questions. That is why I chose PHS over their competitors for my heat pump purchase.
By Jeffrey T.