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Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
394 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your one-stop online store for everything you need to build your dream home. We work with the top kitchen and home brands in the industry to serve your dreams for your home.
Premium Home Source (premiumhomesource.com) has 394 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
394 approved reviews, newest moderated first
Fast response
By customer
PHS is great. Their entire customer service dept is so easy to deal with. I dealt mainly with Alex, who provided top notch service at all times. They never left you in the dark and kept you updated. Would highly recommend them.
By customer
Updated Review: Customer service returned the damaged fridge and replaced the damaged dishwasher face. The representative assigned to my claim was responsive and helpful. They have resolved the issue for me. Bought an appliance package with fridge, range and dishwasher. Wasn’t on the jobsite when delivery was received. Fridge and dishwasher were damaged severely. Also fridge did not have an ice maker. Tried to file a claim, all the customer service reps (everyone of which spoke broken english) were completely unhelpful. Said I just had to send a an email to support and hope for the best. As a builder this is the fist and last time I will work with this company.
By Chad M.
Premium Home Source is an excellent resource for top-of-the-line appliances at excellent prices! Their customer service is top-notch! And, their delivery service gets an A+ as their driver went above and beyond to get our stove placed. Highly recommend!!
By Allie B.
She was very helpful and very nice 👍 👌
By customer
Amazing customer service. They went above and beyond.
By JM
I was a bit concerned about the service from the manufacturer of the appliances I just bought. However, thankfully I bought them on Premium Home Source. There customer service has been OUTSTANDING. They are very responsive, knowledgeable and caring. I would give them more than 5 stars if I could.
By Bill M.
Great product selection, service and help when I needed it. Thanks
By Diane C.