Premier YarnsReviews of premieryarns.com

Premier Yarns shipped my order to me instead of the recipient on the invoice. It cost me an additional $41.75 and an hour in line at the Post Office to fix THEIR mistake. When I informed I got an email with, "...the change must not have synced to our shipping software." I will NEVER buy from this company again.

I love the varieties of yarns they have. I can buy a few kinds at my local Walmart but sometimes I need something that I must buy on line. My score is more based on their shipping. I needed a few extra skeins to finish a project so I ordered on line, paid for regular shipping, and was advised I would receive it in 7-10 business days. I waited a week and it still hadn't been shipped. I actually found the one I needed on Amazon so I canceled my order and got it on Amazon within 2 days with my Amazon prime. I know not everyone can ship quick like Amazon but I felt Premieres shipping charges and time line were a bit excessive. I'll still buy the yarn but not directly thru Premieres website

Good quality yarns at a good price, have ordered multiple times from them and will order many more.

So this will be my first time ordering from premier. Order was delivered and 5 min later it’s stolen off my steps call premier and they say nothing they can do didn’t offer 2 resend NOTHING. Get an email that says sorry but my delivery instructions were not clear wtf. My address is on it and I paid for the insurance so why wouldn’t they resend my yarn. Never again wish it was a ZERO button bc that’s what this rating would be.

I recently made a purchase from Premier yarn. It was my first time and I was truly delighted with everything that I got and how quickly they got it to me everything is well-made and absolutely beautiful. I just made my second order and I can’t wait to get it it looks like I might have it this Sunday. They get it out to you very quickly.

If I could give them 0 stars, I would. I ordered 6 skeins of yarn in 4 colors. I received the shipment today of 1 skein - different yarn and different color than my order. Now I am jumping through hoops contacting them via FB messages and email because they have no phone number listed. We will see how long it takes them to respond. Thankfully I can dispute my credit card transaction if I need to. My first order from them and I am not impressed.

I spent approximately $90 on a yarn order from Premier Yarns, which was stolen from my porch after delivery — a very common issue today. When I contacted customer service, I was told that porch piracy is not covered, even if the optional protection plan is purchased. This is the core issue: there is no protection at all for customers against theft after delivery. The paid protection plan does not apply to porch piracy, which leaves customers fully responsible for the loss regardless. Many companies ship via UPS or FedEx, which include automatic insurance (often up to $100). Premier Yarns instead ships in a way that places all risk on the customer, even for higher-value orders. In today’s environment, porch theft is widespread and predictable. Expecting customers to absorb a $90 loss — with no coverage option available — is unreasonable and out of step with current retail standards. Premier Yarns could improve by: • Using carriers that include basic insurance • Automatically insuring orders over a certain dollar amount • Offering signature delivery for higher-value shipments Until then, customers should be aware that if your package is stolen, there is no coverage — even with the protection plan.

Bought the granny diagonal stripe throw through Mary Maxim. The photos displayed the item draped over a person’s lap so it was unclear and misleading what the finish piece would look like. I had trouble at the beginning with the corner not being a 90 degree angle. Customer service dismissed this problem but the completed result is a misshapen ugly piece. Tried to reshape it but to no avail. Also frustrated with customer service when seeking help with the pattern who insisted there are no mistakes with this pattern. Apparently it is expected to have this disappointing mess. Also instructor seemed put out because she claimed the pattern was free. It was included in the purchased kit with the Premier Yarn. This was a waste of time and money. Will never use either Premier Yarn or Mary Maxim again.