Saturday, November 7, 2026 · Customer reviews of US businesses
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250 reviews
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Shop kids' and baby furniture and bedding at Pottery Barn Kids. For decorating tips, baby registry and great gifts for kids, visit PotteryBarnKids.com. Outfit kids' bedrooms and the nursery with exclusive bedding, furniture and accessories.
Potterybarnkids (potterybarnkids.com) has 250 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
250 approved reviews, newest moderated first
Absolutely appalling, misleading product descriptions. Overpriced! Inconsistent customer services, not willing to provide answers and getting a refund is impossible! Had to get my bank involved to dispute!! £54 for 1 pillowcase!!! Absolute madness!!!
By Jessica
I've ordered some furniture for my baby's nursery back in November. The expected delivery date was originally Dec 5 - 18. This kept changing to end of Dec, beginning of Jan, mid Jan, now to Feb. The items never left the warehouse (as per the system) and after multiple trials of contacting them, they only say I have to wait and they do not have more information. Keep in mind that I paid $250 dollars only for the shipping fee!!!! My baby is now about to be born and I don't have a nursery and they don't even let me cancel my order to place it somewhere else!!! It's the worst and most expensive service I've ever used, and I would never more buy something from them!!! Keep away!
By Daniela
Ordered 2 beds in November and ETA continues to be pushed back. I requested that the orders be cancelled, one was the successful the other I am told cannot be cancelled until all items arrive at the dock. The order was placed 12 weeks ago and no one has reached out to the vendor on rail arrival. Now I am told I have to wait until all items are received in order for the order to be cancelled. CONTACT YOUR VENDORS TO FIND OUT WHAT THE HOLD UP IS. Terrible business would not recommend anyone order from this company.
By Shannan
We will never be purchasing from this company ever again. Ordered a tool bench back in November. The website said nothing about being backordered, but did say we would get it by Dec 18th prior to purchasing in cart. When we made the purchase, the item was suddenly backordered but promised for Dec 23rd. One week before Dec 23rd the item was credited to our credit card, then drawn back out numerous times......Fast forward to January 21st when I have finally given up and requested this order to be cancelled due to many, many interactions of promised dates it would ship and then was told it shipped when it didn't. I cannot understand how you can promise to ship an item you don't have and clearly have no intention of having anytime soon. Customer service representatives do not know any information about anything frankly and will tell you anything to keep your order, including telling me I cannot cancel my order because it is simply backordered.......If you cannot and will not provide the product that was ordered months ago, I can cancel my order. So unprofessional, untrustworthy as they have lied numerous times, and frankly I cannot believe how many times they credited and then recharged our credit card. Terrible company. Do not trust them!
By Erika H.
What a horrible service, the products are broken, customer service is appalling, neither does the company or its employees seem to care that their service is horrible and their products are below an acceptable standard. What a disappointment !
By youtube A.
Pottery Barn Kids is the worst for customer service. I have called about an issue with a broken dresser and have been sent to the wrong extension multiple times and have been hung up on. Their furniture used to be very good not it is cheap and not well made.
By B E.
Instore the Worst customer service. So rude! Never go there.
By Beee B.
I recently tried to order a gift via Pottery Barn kids. I selected, went through all the steps to monogram, select delivery site and pay. Apparently there was one more step that I missed, because I got an e mail telling me it was still in my cart. I clicked the link and hit the button to complete the transaction. Unfortunately, when I got the confirmation e mail, I saw that the changes I had made in monogramming and shipping address had not been saved, and it was being sent to a previous address for a grandchild. I immediately called and tried to rectify the issue and was told by customer service that they couldn't modify the order, but they could put in the correct shipping label. Unfortunately, several days later I received notification that it was shipped to the incorrect address. When I called customer service again, they told me that I would have to contact UPS, arrange for return, and at that point in time they would issue a refund. The employees working customer service were polite, and trying to be helpful, but it was clear that their manager and company policies did not give them any options to rectify the situation. When I contacted UPS, they said it wasn't eligible for return because it was on sale. What a frustrating run-around. Terrible website design and customer policies from a high end retailer. I won't be spending my money with them in the future.
By Vicki W.
