PotterybarnkidsReviews of potterybarnkids.com

I wasted an hour ordering two baby gifts because on a Mac, apparently, one needs to use a particular browser. This is fine but it is not posted anywhere. Had to call repeatedly and go through various people. This should have taken 5 minutes or less ~ not 60 minutes! I ordered two gifts for the same family at the same time. Pottery Barn Kids, however, took the liberty of splitting the order and charging me TWICE for shipping without informing me. I WILL NEVER, EVER USE THIS COMPANY AGAIN and RECOMMEND THAT YOU DON'T, EITHER.

We ordered our nursery items 6 months before our due date. We were told the main items were in stock and it would just be 6 weeks for delivery. Well, each month since they've changed the delivery date and eventually changed it to out of stock. Leaving us with no options less than a month from the due date. We ordered from them because we believed they were a trusted brand but we won't be recommending them to anyone.

I’ve dealt with this company so many times and just gotten more and more disappointed every time. My recent/worst experience has been today. I have my baby registry with them for the second time (huge mistake) not only it’s the worst site to shop from for registry as all my guests stand point, they charge so much for shipping even if you have a registry. Now today after few weeks of having the baby registry and already telling all my family and friends about it they change their completion discount from 20% to 15% without any warning, notification or emails what so ever, even tho I signed up with them before they don’t honor it. What a huge scam. I even spoke to a Costimer service representative 2 days ago about the discount and asks if everything on the resisgty is eligible for the discount and she said yes to 20% and nothing about it ending soon. This happens with all their discount items all the time but I didn’t think they are this careless and have 0 costumer appreciation to do this. After talking to 5-6 head Customer service representatives and managers they basically said it is what it is you should deal with it. All they had to do was to honor what they advertise to lure you in for who already had the registry but they didn’t, just like that. I hope they don’t get away with this. I’m 7 month pregnant and I got so stressed out today and after 8 hours I’m still shaking. Shame on them.

Horrible Company!!! We have had a multitude of disappointing, horrible experiences with Pottery Barn Kids. Unfortunately, we attempted to use their company again and should have known better. Customer service is rude, unhelpful, and dismissive. We just purchased the Baby Bjorn Travel Crib light. It arrived and we do not need (my parents, unknowinly purchased one for us). I called Pottery Barn to return and they said, sorry, no, it's final sale as it ends in .99. I spoke with a supervisor, as there was ABSOLUTELY NO INDICATION ANYWHERE on this item (not on the page, not in the cart, NOTHING) that said final sale. The supervisor said, "well, you're right, it's not indicated anywhere for you to see, but if you would've scrolled to the bottom to our return policy, you could have read that items that end in .99 are ineligible to return." TO me this is completely deceptive, horrible service. When attempting to ask for help, absolutely nothing and they were really horrible and rude. Not even an offer of store credit. After these experiences, we will NEVER be using their company again. Just putting our experience out there to inform you all so that you do not get stuck in the same situation. We recommend other companies - this company should be put out of business.

This is the worst company every ...Do Not order on line from them.Every customer service person I have talked to cannot help you..spent 400.00 on delivery pluse4,000 on baby furniture they missed 2 delivery days ...they want to give me 250.00 e gift card no way that is a slap in my face

We ordered a lot for our daughter in store in Roseville Galleria, they did tell us that it will take a while for it to be delivered but surprise, surprise… it’s been 6 months and our daughter’s bed and hutch haven’t been delivered. They didn’t tell us in the first place that the furniture we ordered is backed ordered and when they came to our house to deliver on Dec 7, the bed had no other parts (is this a joke?!) then called the customer service saying they’re sure that the parts are all in the delivery warehouse so they gave me the warehouse number and when I called, they said they definitely not have the parts of the bed. I called pottery barn kids customer service again and they said, they will give me an update in a week. Took two weeks and no update so I called them back, they said they placed a replacement and blah blah. I got an email that my furniture is ready to be scheduled for delivery, I scheduled it and was finally relieved that it will come to us but the day before the delivery, I got a call from the delivery company saying they cannot deliver because parts of the bed are still missing! I got so frustrated! Called pottery barn kids customer service the next day but was transferred thrice and got hanged up on. This company will never get any business with us anymore and I will never recommend them to any friends or to anyone!

Ordered a bed and waited a month just to contact them and they said the item is back ordered. Canceled that order and asked if they had another bed in stock, was told yes it was in stock and could ship immediately. Well immediately was a month later and got a shipping email. When the delivery date came it didn’t show up. Gave them 2 extra days before I contacted them only to be told they canceled the order because they didn’t have a part!!!!! GOT NO NOTICE WHATSOEVER!!!!! THIS COMPANY IS TOTALLY TRASH AND NOT SURE WHY THEYRE SO LOVED. THE WORST EVER!!!

Poor customer service, no help at all. I ordered a xmas present on November 25th still have not received it. With inflation and a struggling economy you think this company would care.There are other company out there that care and do a good job. I am not wasting my time and money on a poorly rated company.