PostPonyReviews of postpony.com

They just have an account with Endicia. Postoffice wouldn't issue refund to Postpony, only to Endicia. PostPony will not do anything to get your refund even though post office tells you to request for postage refund through your agent.

I have used them for a while. In the beginning, I really like their service, because they offered good prices. But, on various occasions, I've had really bad customer service (from China) - which shows me they don't care and aren't competent to solve loyal customers' problems. In the first case, there was a bug on their website - so I couldn't access my account. I had to chat with their support representative 5-6 times to properly research and escalate the issue. Instead of checking the issue, he adamantly stated I was confused about using the site. Finally, we had to the CEO directly, they researched the problem, and confirmed their was the technical bug. In the second case, my package was destined to a foreign country, but got returned locally by Customs (label change). USPS normally would enable me to update the label (no extra cost) - but since I used PostPony, USPS said I can request a refund from PostPony - and get a new label (since my package was never shipped). However, I requested refund from PostPony (explaining service wasn't rendered), but they very quickly denied their ability to refund my label - even though the service wasn't rendered. It's a shame, great app but very poor service and customer orientation. Guess what? Paypal end up paid me back for package was not rendered, then they forced me to pay them back again before I ship out NEW one. Tricky!!

一定要举报这家骗子公司

Sent my package to their warehouse more than 1 month ago for a delivery to Mainland China, never heard anything back. Asked customer service at least 3 times, always been told it was due to a delay. Also checked the tracking number from the HongkongPost, nothing was on their system. I might lost my package already. No hope. NEVER USE THEIR SERVICE!!!

I am a Federally Licensed Firearm dealer. I shipped a firearm legally to another dealer via their website. The package was rejected by the addressee, and being sent back to me. UPS delivered back to US GoBuy / Post Pony warehouse in Oregon. The warehouse illegally opened my package and refused to send it back. My FFL license was in the package, and I emailed it to them. Also sent them links to the ATF and UPS regarding the legalities of shipping firearms. They have refused to ship it back and just told me sorry. Really?? They are now in possession of a stolen firearm, and mail fraud for opening the package. I am so disgusted by the service I have received, primarily by someone named Felix. DO NOT SHIP USING THIS COMPANY, BEWARE AS THEY ARE THIEVES, AND SCAM ARTISTS.

After shipping with them for 2 weeks with over 20+ packages, post pony wants to harvest my picture ID (drivers license) and picture of credit card. Without these, I cannot process shipping nor look up my shipping history. Why they need to harvest my photo ID? Be aware this company is located IN China. You don't know what they are manufacturing with these true IDs.

Horrible especially after they outsourced their service to China!! I had a UPS demage claim, and had to go through only by Postpony. And it took over 8 months finally got my compensation. That's not the worst. After that I want to withdraw the compensation to my bank. Guess what, they only transferred a fraction of it and I never receive the rest!! When I asked them, they replied that the whole amount have been refunded and asked me to check with my bank!! What a joke! I don't know what game they are playing, I'm still fighting to get the rest my money back. Just tell you do not use postpony anymore!

Really bad, and I want to rate 0. They lost my packages!!! I have sent out 2 packages in Dec 2017 and they lost one of them for sure, they are trying to find the other one! When they lost my 300 dollar package, they only compensate me for 140 usd.