PositiveReviews of positive.energy

Useless, keep blocking switches to stop my new provider from setting themselves up. Absolute frauds.

Scam company - be careful! In 2023 I was sold a contract for Pozitive Energy under misrepresentation by a broker that was employed by them. I was told that my current energy contract had come to en end due to my company becoming Ltd and not longer sole trader status. Once I realised that I had been lied to I tried to exit the contract with help from EDF. Pozitive energy managed to take over our contract and asked for £26,000 as an exit fee. Eventually I managed to exit the contract and reinstate my contract with EDF. I have now received a renewal letter from Pozitive Energy 3yrs later. I don’t even rent the property in question. I will be reporting this immediately to the police and fraud action.

Terrible company and an absolute nightmare to deal with. We repeatedly contacted Pozitive Energy by phone and email trying to pay and resolve an issue, but were told they couldn’t find our account and couldn’t help us without an account number we had never been given. Now, over two years after we left the property, they’re suddenly chasing us for a substantial bill that we had already tried to resolve. The most frustrating part is that we were actively trying to sort this out and they made it impossible to do so. Their lack of communication and customer service has turned what should have been a simple issue into a serious dispute. Extremely poor service. Avoid this company if you can.

Absolutely terrible customer service. Have taken over 6 weeks and continuing to resolve a problem that should have not taken this long. The problem still exists! Kept and going round and round in circles, with poor updates. Never use this company again!

.To arrange a meter removal appointment, a charge of £657.64 + VAT will apply. 62251… We signed a one-year contract, but the company installed a faulty gas meter. For the entire year, we experienced ongoing problems and were never able to use the meter properly. Now that my contract has ended, they are demanding £657 + VAT just to remove the meter. Based on my experience, I would strongly advise people to think carefully before using this company. I have found the service extremely disappointing and believe customers should fully understand the potential costs and issues before signing a contract.

Condimaniac

Con artists. Make up bills, have zero customer service, ignore complaints, and do not follow up on ombudsman requirements. Avoid for your own sanity

Website absolutely shocking to view invoices and usage data. Change of tenancy even worse, wouldn’t cancel my contract even though all evidence submitted. once they accepted it they sent the final bill to the online account which just showed error page not found. They sent bailiffs to my previous business address without any contact to myself to pay the final bill and still can’t seem to just email me a final bill