Avoid Pozitive Energy at all costs
Avoid Pozitive Energy at all costs. The incompetence is staggering. Initially, their broken billing system erroneously set up two separate accounts in my name, and they aggressively chased me for over £1,100 with threats of collection. I was forced to take them to the Energy Ombudsman, who ruled in my favour, ordering them to fix the accounts and confirming my true final balance was exactly £170.64. I emailed them twice in July asking for a secure link to pay this mandated £170.64. They ignored both emails. Instead of accepting the payment they were legally owed, they fabricated a completely new incorrect balance of £445.86 and instructed Flint Bishop Solicitors to harass me for it under the threat of commercial debt collection. When the Ombudsman finally contacted them this week, a representative admitted in writing that the true balance is £170.64, but claimed he was "not sure" why I hadn't paid-conveniently ignoring that his own company refused to answer my emails and sent debt collectors after me instead. This has been ongoing for about 18 months, and the cycle has no end in sight as they continue to send me threats through themselves and through their solicitors. Both companies just completely ignore me whenever I respond and try to proactively sort it out. I have now had to issue formal Subject Access Requests (SARs) just to force them to accept the payment they are legally owed.
By Oliver S.