Pop Your PupReviews of popyourpup.com

Response from Pop Your Pup· Apr 25, 2019

Hi Lindsay! I am terribly sorry about this experience it's completely not like us at all. I'd like to ask some questions so I can dig deeper as to why this happened and I would like to do whatever I can to make it right. Can I please have your order number if you still have it and I will contact you personally. Thank you and sorry again, Marco V. Founder Pop Your Pup!™

Response from Pop Your Pup· Apr 25, 2019

Hi Lindsay! Thank you for sharing your experience, I am very sorry that it was not a pleasant one and would like to do what I can to make it up to you and Bernard. We are by no means making excuses, just want to provide some transparency about your experience and what we are doing to prevent it in the future. The holidays are extremely hectic for us and we are only able to produce a limited amount of art per day, we do our best to prevent going over this limit by setting an order cap, but because we do offer unlimited edits some days exceed this cap unexpectedly which will put us a day or two behind, both from an art perspective and customer service perspective. In the future, we will do a better job at hiring more staff for the season, do a better job at providing more transparency as well as quicker updates with our current turn around times, and being more conservative on our capabilities. If you still have your order number, please send it and I will contact you personally to do what I can to rectify your experience. Thank you and sorry again, Marco V. Founder Pop Your Pup!™

Response from Pop Your Pup· Apr 25, 2019

Hi Martha! Thank you for shopping with us and for your feedback, I am sorry to hear that it was an unpleasant one and I would like to learn a little more about your experience. We do charge before any artwork is made, but all orders are 100% refundable before you approve of your artwork. This helps us focus our already limited design capabilities on customers who are actually interested in owning a piece of Pop Your Pup!™ We will do a better job at making this more transparent and less of a surprise. I am sorry that the response time was longer than expected, we will bring on more customer service agents during season in the future to prevent such long response wait times. We are still a growing company and will implement customer service through phone when we can. If there is an order number I can have to contact you to learn more and ask some questions please feel free to provide it in response. Thank you and sorry again, Marco V. Founder Pop Your Pup!™

Response from Pop Your Pup· Apr 25, 2019

Hi Kara! Thanks so much for shopping with us! I am very sorry about the disappointing experience and would like to not only make the situation right but also learn a bit more. Is there an order number I can have to look up your order so I can contact you directly? Thank you and sorry again, Marco V. Founder Pop Your Pup!™