PopurReviews of popur.com

The product has been great, and little hiccups expected for a new product have been addressed immediately and satisfactorily by support. They went above and beyond getting me the unit I ordered due to unforeseen changes on my end. I have zero reservation recommending this company.

We absolutely LOVE their boxes (and our cats do as well). We have 2 cats that have been using Popur since 2023. Our initial purchase unfortunately was damaged in shipping, but the company was both quick to respond and resolve our issues. Just this year we decided to upgrade one of our two boxes to the newest model. I thought about branching out to a different brand, but when I researched the options I kept coming back to Popur's safety ratings, as it is considered one of the safest automatic litter boxes on the market (cheaper alternatives can be more dangerous). So I stuck with Popur and got the S7. It arrived on schedule, easy to set up, and we've had it now for almost 3 weeks and the cats took right to it from day one. If easier disassembly for cleaning is a priority for you, it's worth the upgrade, but both models have been game-changers for us in not having to smell the litter or scoop daily.

I initially bought an X5 over a year ago for my mother-in-laws room. After 8 months I noticed something about it, it cycled so fast and so quiet that I never knew it was running. I have two Litter Genies (the ones that wash the litter than flush it down the toilet) which I also like, however the extremely long cycle with multiple cats has resulted in a few “accidents” as they were not available to the other cats during their cleaning cycle, plus they are extremely noisy when cycling and must be in the bathroom. So when I noticed how quiet the x5 was, how quickly it cycles and the upshot that it only needed a plug in, we bought a second one. Because it is SO quiet, we can have it near the back door and we don’t even notice its cycle so it doesn’t disturb our daily routines. The cats have adapted to it quite well and even though we still have the Litter Genies, which occasionally get used still, our cats have adapted to the X5, using it more. However OF the four cats we have only ONE refuses to use any automatic cleaning boxes, but he has his own box in my son’s room that is his. The only reason I don’t give the X5 a 5 stars review is that the initial version came with a cardboard bin (which quickly crumbled) so we bought the plastic bin (MAJOR upgrade), there is no sensor to tell if the bin is full so by the time anyone notices it’s full it’s over flowing it’s a mess. (Luckly it very easy to clean the plastic bin and the top separates from the motor unit for easy cleaning) The app keep signing me out so it makes it difficult to monitor usage all the time. This makes the one in my mother in laws room more subject over overflow. Things I love most about the X5 is the open top design. The ease and speed at which the cycle starts, runs and performs. I really feel that should our cats somehow end up in the mechanism that they would be able to easily get out of the way. Our one cat is so unafraid of the device that he’s been witness taking a ride up and down on it 🙄 while we have been gone. (We have a camera which can see the one box so we can tell if the one cat ever decides to change its mind about using it) and the quantity of litter it can hold. Final note- though regular clumping litter works fantastic you can hear the motor struggle a little during its cycle, so we use “lightweight litter” and this helps if you accidentally add too much litter as the X5 struggles so much less and seems to cycle faster. Would love to try the new s7 series, but considering I have 2 X5 boxes and the litter genies I can’t justify the upgrade, nor the cost.

This was worth the wait and the money ! I have 5 cats and have tried 4 other brands - and this type is actually the most effective and clean ! Way easier to maintain as well ! Thank you Popur for such an amazing product!

I’ve had the Popur X5 for 4 (maybe 5?) years and it’s amazing. I literally do not have to worry about my cat litter. I have 2 cats. The collection bin lasts about two weeks before it’s full. It’s in the living room behind my couch and you never can smell it (I’ve asked multiple family members to make sure my house doesn’t smell like cat litter). Also have never had any technical problems or anything like that at all. It was literally set it up and forget about it! Going to give my X5 to my grandparents for their cat and upgrade to the S7 for the multi-cat monitoring features and hopefully have the same experience.

30ish fosters in home at all times on top of neuromuscular and chronic pain conditions. Popur is the best autobox we have tried. Easiest to clean and needs emptied less frequently. Best customer service and best availability of replacement parts. Cats all prefer it. 2 years in and still going strong. Highly recommend.

I purchased the Popur S7 Litter Robot via kickstarter and found it fundamentally not fit for purpose. The sifter motor has failed repeatedly, even after replacement, leaving the unit unable to perform its basic self-cleaning function. The company has acknowledged that there is an underlying problem with the motor, but to date has not provided a permanent fix or meaningful solution. This has resulted in ongoing inconvenience, added cost, and a lack of confidence in the product’s reliability. I cannot recommend the Popur S7 and would strongly caution others to consider these issues before purchasing.

The unit had a few minor issues, but hey everyone can make mistakes. Customer support guided me through the process of fixing them.