Happy consumer
The product was exactly what I needed. It arrived very fast. I love the prices. I will shop here again
By jeri M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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633 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Pool Supply World, your source for online pool supplies and spa parts. You can buy a swimming pool filter, pump, heater or cleaner at a guaranteed great price.
Poolsupplyworld (poolsupplyworld.com) has 633 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
633 approved reviews, newest moderated first
The product was exactly what I needed. It arrived very fast. I love the prices. I will shop here again
By jeri M.
Sales person was very disrespectful, making a joke that I wanted to pay more money? Ha ha, no I did not. The item I needed was on sale and was also given a coupon. He did end up giving me the coupon, but the item was no longer on sale? I should have taken my business elsewhere.
By FF
Ordered name brand replacement part and received cheap made in China generic substitute. Contacted customer service and they sent a replacement of the exact same thing. Did this a total of three times before I demanded a refund for everything and gave up.
By Ben H.
I have ordered from them several times and always received quickly and at a good price. This last time I ordered there was a little delay in receiving and we had to get locally at a much inflated price. Needless to say I needed to return my whole order. I contacted there customer service department and they went above and beyond to help me out. I am completely satisfied and will definitely shop with them again. My go to pool place! :)
By Lisam5
Very happy with how quickly everything was shipped. I was late on ordering but you guys managed to get everything to me so quickly I was able to finally close my pool last week. Thank you the items I ordered were good quality and the price was very very good thank you very much
By Tracy B.
I wanted OEM instead of the cheap foreign knockoffs you get on Amazon or ebay. That's the beauty of Pool Supply World. They advertise, and sell, OEM equipment. I ordered, at a good price, they shipped on time, and it got here quickly. What more can you ask?
By Cleat S.
Great price on chemicals. Shipping was quick.
By Las Vegas C.
This is the worst experience I ever had with an on line company. I purchased a filter 900.00, the web-site said delivery by 21st of September.. Well it showed up after I called a week after delivery was to suppose to happen. Customer service (that is a joke) tells me "oh we ran out of stock it will be 10 days". So my pool gets just deep green from all the deception from this company. When it did show up on the 1st of Oct.. I put it together get to the last part and it is cracked in half. I email it takes two days to return my email. They tell me to send the filter back. I try to explain on a few different times " I do not need to return, just send me that one part." I finally just glued it together and am buying the piece myself. THIS PLACE IS A RIP OFF- Be happy to share emails with anyone.
By Jeff G.