Never received the filters.
Never received the filters.
By Timothy B.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
59 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolpure was founded in 2007 by a team of engineers and pool enthusiasts who were frustrated with the high cost and low quality of pool filters on the market. They set out to create a better filter that would be more affordable and efficient, and they succeeded with the launch of their first product, the Poolpure Cartridge Filter.
Poolpurefilter (poolpurefilter.com) has 59 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
59 approved reviews, newest moderated first
Never received the filters.
By Timothy B.
It was a mistake to order through this company that did not alert me. They had no supplies. It wasn’t until three months later that I got the product and then I had already bought another set.
By Delwyn S.
I was searching for a replacement filter for my pool due to soaring prices on pretty much everything. Obviously, all the big named stores popped up, but then I saw a poolpurefilter.com ad with a ridiculously lower price. I became suspicious, at first, because typically anything price so low is either a scam or a bait-and-switch. I ordered the filter and honestly wasn't sure what to expect. The filter was delivered within a week. When I opened the package I immediately saw I had made a mistake. I hadn't verified the measurements. I contacted them immediately and explained my mistake. Not only did they start the process of sending me the correct filter, they said "just keep the other one and give it to a relative or friend". Who does that this day and age?! It's 6 a.m. and my day is starting with such positivity. They have won me over. I'm not on social media so I'll be screenshotting their email and sending it to all my friends.
By Jason G.
Response from Poolpurefilter· Jul 18, 2024
Thank you for being willing to give us such an uplifting review on a busy morning. I can't wait to show your review to my coworkers, which has brought me and my coworkers happiness all day long~