PooLinReviews of poolinstore.com

Excelente servicio, excelentes maquinas y excelente servicio al cliente post-venta.

First of all, I am a total newbie when it comes to embroidery, no experience especially when it comes to multi needle machine. Before I purchased my poolin EOM, I was considering 2 other brands. Ultimately I decided to go with poolin because of the reputation of the technical support. Boy am I glad I went with my purchase, because right now that I’m starting to make embroidery products, it is golden I have Kevin on the “hot line”. He has helped me every single time! I don’t want to give them any ideas but I feel like I’m on a paid tech support service with them. Just because of the back up I get with this machine, I would not hesitate Recommending this machine especially for a beginner like me. Shout out to Kevin for a great awesome tech support.

Absolutely fantastic experience with the whole Poolin /Bai team. They are so informative and helpful anytime we need it. I've had my share of random pop up issues over the last year or so and Leo was there to help. Sent me replacement parts at no cost and I was back up and running in NO TIME! The gear and equipment on their site is always shipped quickly and packed nice. If you're in the hunt for anything embroidery, go Poolin. Especially if you are new to it!

They were very helpful and worked with me through everything. He checked on me regularly to make sure I was completely satisfied. The customer service is top tier.

I’ve had a great experience with my Poolin EOM embroidery machine. The machine performs well and hoping my hobby grow into embroidery business, The stitch quality is excellent, and it’s been a reliable machine for the projects I create. What has impressed me the most is the customer service. Kevin Xu has been exceptional from the beginning. He regularly checks in to see how everything is going, reminds me about routine machine maintenance, and is always available to answer my questions quickly. He even asks me to send photos of the front and back of my embroidery designs so he can help ensure the machine is stitching properly and offer suggestions if needed. Knowing that someone genuinely cares about my success and is willing to help whenever I need it has made a huge difference. I truly appreciate Kevin’s dedication and support. I highly recommend the Poolin EOM to anyone looking for a quality embroidery machine backed by outstanding customer service. Thank you, Kevin Xu and the Poolin team, for making this such a positive experience!

I had a great experience with this company. The machine I purchased works very well, and what impressed me the most was their customer service. Their support team was responsive, helpful, and quick to answer all my questions. When I had an issue, they handled it professionally and arranged a replacement very quickly, which made the whole process smooth and stress-free. It’s reassuring to buy from a company that stands behind its products and truly cares about customer satisfaction. I highly recommend them and would definitely buy from them again.

I love my machine and I am very much content with the customer service. Technicians have been very helpful in assisting and answering all of my questions. Highly recommend and will be purchasing another machine very soon!

I have the Poolin Eoc07 it’s my very first embroidery machine and I had no machine embroidery experience before getting it, I had no difficulty getting started, their youtube channel has videos to help you get started and the customer service team is very good, they even answered my silly questions about random concerns I had about using the machine since I’ve never used one before. The machine itself is also a good size, I can make tiny things or very large things with it, although Richword thread is recommended ive had no problem using old unknown sewing thread that has been sitting around for years, or machine embroidery thread from other companies with the machine