Pompeii3Reviews of pompeii3.com

I tried to return an item for a refund, but the Pompeii3 website always stalled before I could complete it. I called customer service several times and was told that their server was 'temporarily out' (well, I tried it for ONE week...) and they would reach out to me. They never did and i am stuck with an expensive item i dont want. Dont buy from them unless you are absolutely sure you will keep the piece.

BUYER BEWARE! I bought a ring from Pompeii3 after 6 months when the protective coating wore off my wife developed a rash that made her finger bleed. When I contacted them the sales person suggested I upgrade it to a platinum ring, because it had "less impurity's" for an additional 1400 and after I spent the extra money the same thing happened. Now I am going around to different places with this 5600 appraisal they gave me and no one is willing to give me more than 200 dollars for this garbage ring with as many flaws as possible you can have in the diamond. It also states 1ct but it is not 1ct it's like 1/4 or may be 1/2 ct. How do places like this get the ability to sell junk to the public with out going through some kind of scrutiny, is beyond me!

BEWARE! BEWARE! BEWARE! HORRIBLE CUSTOMER SERVICE!!!! THEY SHOULD BE SHUT DOWN!! My fiancé ordered a ring before Christmas and it was meant to arrive the first week of January. The ring didn't show up until the end of January. They cited that they were busy over the holidays. We accepted it. Then in late February I noticed one of the diamonds was missing. I have a desk job and and vigilant about taking the ring off when cooking/cleaning. The quality is just, simply put, trash. However, I still want the ring, so I asked for an exchange. I called them wanting to get a timeline as to when I would receive the replacement. They said they would respond within 24 hours. The next day no call, no email. I waited another day and called again - same response, "you'll get a response within 24 hours." Still nothing. A week went by, I called again; guess what? Same answer and again no response. At this point, I'm unsure as to how to proceed. I don't want to send the ring back for fear that I'll never get it back. I don't want to keep it because it's missing a diamond. I'm disgusted with their service. This is one of those companies that have no problem taking your money, but disappear if there is ANY issue whatsoever after the fact. Again, didn't want a refund, didn't want a discount or anything - just wanted a timeline and expedited shipping. I highly suggest going to a reputable jeweler if you don't want a two week long (minimum) headache! Run, don't walk from this website.

I ordered 2 semi mount engagement rings, hoping one would be suitable for my diamond. Neither ring worked so I sent them back in original packaging. I received one email processing refund. Then a second saying they would only refund only one. That some how the order number- the ONLY order number I was given, only applied to one ring and I would SOMEHOW have to prove I had returned both. I replied that I had done everything correctly and included the photo of the package as mailed. To date I have received refund for only one ring and they have failed to communicate any further. This company has lost my trust by keeping my money and requiring an impossible method of proof of return. I ordered from their website but be aware they are also on eBay.

Upon receiving my men’s 2 carat lab channel set diamond ring. Immediately noticed the ring is very light in the gold weight for 14 karat. The lab diamonds are of poor quality. Couple of the diamonds are not properly set in the channel of the ring, Gravely disappointed in Pompeii. I was hoping this would be a good first time experience. The free lab .50 earrings were a joke! Working on getting everything returned and never purchase from this company again. Let ‘s see how long they take in their customer Service for a refund. Please be warned, please beware, their product quality/service must really waiver.

I searched and searched for the right anniversary band. Pompeii kept showing up in my feed and I procrastinated due to it being an e-commerce jeweler. But, i kept coming back to the beautiful ring I saw. My love for the ring overtook by trepidations and the reviews I read. I now have regret. The ring is beautiful, trying to purchase it was difficult. 2 months after it arrived a stone fell out and customer service has been a nightmare. I now have a defective ring that I refuse to send back just for the simple fact that I don't trust they will say they received it or I will ever get it back. Customer Service seems to be a big black hole where messages get lost, ignored, and instructions for my return are so convoluted.

I want people to be extremely cautious with this company, Here are pictures of Quality controlled wedding band. It took almost 30 days to receive. I am in the process of return. Robo Emails and lack of customer support. They don't refund in a timely manor. Still no refund (:

I bought a 2 carat black diamond eternity band and a 3 1/2 black diamond eternity band. I absolutely love them!!!!