Pompeii3Reviews of pompeii3.com

Ordering on their site was quick and easy. Several options, nice packaging, great craftsmanship and very quick delivery. i was pleased with my order.

I absolutely am in love with my ring. The workmanship is on spot. I was kept in the loop every step of the way. Most companies don’t do that. I will make this the place to go for all my jewelry needs. I purchased the 1 carrot diamond marquee band in gold.

Very poor customer service. Tried to return earrings and their website return process errors out. I call customer service and they cannot process return without skimming $100 off the price I paid. They they have to ‘escalate’ to support folks, who never call you back. Scam.

DO NOT BUY FROM THEM OR BLISS DIAMONDS THEY APPEAR TO BE CONNECTED. I ORDERED A WEDDING BAND MARCH 30, 2025 with a note i need ring by April 16th and willing to pay extra to expedite order. called April 2-Wednesday about order that still had not shipped concerned the ring may not arrive on time. was assured some one would reach out again offered to pay extra to expedite delivery- no response as i was assured I would receive email response to my call. I called again April 4 -Friday order still had not shipped i was told then the order was not scheduled to ship until April 11. voiced concerns it took 2 weeks from order just to ship. Rep offered to cancel order advised I would go buy another ring Saturday and call back to cancel order. I asked to hold off on order cancel until I secure a ring. Purchased a band the next day ( Saturday) from Diamonds Direct store. Called Sunday cancelled order rep verified again the ring had not shipped. I explained I purchased another ring and would like to cancel my order. Rep advised she could see notes that I called on the 2nd and 4th about the ring concerned it may not arrive in time and no one replied to my initial request to expedite order. She assured me she would escalate the cancellation request not to worry the item has not shipped no problem. I followed up via email to support TEAM on Tuesday April 8 @2:42pm confirming my request for order cancellation. Received a response from Customer Support Team on April 8 @1:43 stating Thank you Recevied an email from SupportTEAM on April 9 @11:53am confirming receipt of cancellation request. I was told they noticed the order appears to be in polish( keep in mind order has not shipped) they want to double check if I am sure if I want to proceed with cancellation. I replied April 9 @ 1:02pm confirming again I want to cancel order and requesting full refund asked how long will it take for refund Received email from Support TEAM April 9 @3:40pm confirming again my order cancellation and refunds typically process within 7 business days. Replied April 9 @7:02pm that I recevied notification my order will ship soon. I advised this order was cancelled and should not be shipped asked that they ensure it does not. Received email April 10@9:50 am from Support team that looks like the order shipped prior to my cancellation ( bald face LIE) I replied April 10@11:45am that is a lie and I cancelled this order Sunday April 6 and now they shipped order after confirming 3x I was cancelling the order that had not shipped. I am preparing for my wedding and do not have time to deal with this or fix their mistake Email from Support team April 10@2:17pm apologizing and telling me I can just refuse delivery or they can send me a return mail label. They will process my refund when they receive item back. This was obviously their game to begin with. I Replied April 11 @12:51pm I was not home was notified by camera someone was on my property.I saw the FedEX driver throw the package on my porch. The driver did not step on my porch, knock on my door or ring door (no opportunity to refuse delivery). I called FedEx to go pick up package I am not home and driver did not ring my door bell to refuse delivery. I was told the shipper did not require signature nor notified them to cancel delivery and send back to sender. Fed Ex advised it was not their issue and could not send driver to pick up package. NO RESPONSE FROM CUSTOMER SUPPORT TO DATE. I arrived back home last night package was still on my porch. I emailed Support team APRIL 12@6:33am requesting mailing label to have item shipped back. NO RESPONSE.

We were very happy with the quality of our ring we ordered! It was exactly what the website showed.

I have purchased two pairs of diamond earrings from Pompeii3 and never had a problem with the quality of their diamonds or their customer service. I recently purchased the 2.25ct Diamond 14kt gold studs with screw backs. They are absolutely gorgeous!!

Beautiful and affordable ring! Perfect alone, but it's great for stacking! I got it to wear between 2 other Pompeii rings, to keep the larger diamonds from rubbing. Will keep coming back to Pompeii!!

This company has the worst Customer Service you could ever find. I paid for expedited shipping and the item won’t be here for over 10 days When you call for help, they wanna send you to the Support area who will only contact you by email in the next 24 to 48 hours Stay away from this company. Their customer service is horrible and you will lose your money.