Excellent AI
Excellent AI, follows up, bring customers in, quick responses,
By Anwar
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
359 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Podium (podium.com) has 359 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 211 reviews with 5 stars · Clear filters
Excellent AI, follows up, bring customers in, quick responses,
By Anwar
The personalised help from Alana and her team made integration and alterations super easy.
By PW
Ease of use, Intuitive and Transparent
By Carl
My name is Michael Z. Podium and their AI Bot has changed our business. We are a small used car dealership called East Tennessee Auto Outlet in SE TN. We utilize the bot for initial contact, simple question and answers as well as long term follow up. The responses have only gotten better with each update. It’s well worth the investment.
By Michael Z.
It is a great way to keep in contact with the customers. It is also a great tool to respond with AI and give the customers a feeling of a good response and very timely. The information gathered by Podium is invaluable.
By Don S.
I have been using podium since February. Love it
By Ferdos Z.
Podium has been great for our business! They have added another level of communication with our customer! They have increased our closing percentage
By Trevor B.
A very intuitive, user-friendly platform—great for receiving and making calls and sending text messages. It works very well for our company.
By André D.