Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
159 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pocket Door Superstore specialise in Eclisse & Cavity Slider pocket doors which are ideal to maximize small spaces, without taking up floor or wall space.
Pocket Door Superstore (pocketdoorsuperstore.com) has 159 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
159 approved reviews, newest moderated first
I am satisfied with the purchase. I didn't get a shipment notification which would have been nice. My order had one missing part. I completed the chat form on the website and called and left 3 unreturned voice messages. I completed another chat request and it finally made it to someone. After that, they were super helpful and attentive, and had Eclisse sent me out the missing part overnight.
By TIMOTHY
Materials showed up quickly (3 days) all parts were there, and everything was in good shape. Definitely would recommend them
By Tim M.
Found what I wanted for less than what it was going for at Lowe's and it arrived promptly, even sooner than we had expected.
By Mackenzie W.
Excellent!! Fast delivery!! Had an issue with one of the parts I ordered not being compatible with the size door frame I had ordered and they emailed me and was resolved immediately!! Can’t say enough about how easy the process was. Thanks guys, I will definitely order from you again!
By John S.
easy online transaction and what is amazing is they have a phone number with a very sweet very helpful woman to solve any problem you might have!
By Chuck A.
Response from Pocket Door Superstore· Nov 19, 2021
Thank you so much for your feedback Chuck, we truly value your custom!
i asked for a return authorization on a purchase but was never contacted as to how to do that. I guess because I opened the package, that voids any returns. Ridiculous. Parts were never used.
By HAL H.
Response from Pocket Door Superstore· Nov 19, 2021
Hi Hal, Sorry that you were unsatisfied with the terms and conditions that were clearly accessible when you purchased the item. Due to the typical size of these items and intricate parts that can easily be lost in transit, we do indeed have a no returns policy if something has been opened - We are unsure why you would need to open an item if you have no intention of using it.
Great service and fast delivery!
By Tom W.
Response from Pocket Door Superstore· Nov 19, 2021
Thanks Tom, it was a pleasure dealing with you!
Fast shipping
By Jaime La G.
Response from Pocket Door Superstore· Nov 19, 2021
Thank you Jaime, we hope you're happy with your product!
