Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
38 reviews
PlushterySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dive into the enchanting world of Plushtery, where every plush toy is a bundle of joy waiting to be hugged. Our handpicked collection is all about spreading smiles and sprinkling a little bit of magic into your life. Perfect for both the young and the young at heart, our plush toys are companions for life, sparking imagination and offering comfort. Join us in celebrating the simple pleasures of a snuggle-worthy friend!
Plushtery (plushtery.com) has 38 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
38 approved reviews, newest moderated first
DO NOT ORDER FROM PLUSHTERY. Ordered a Jellycat frog beginning of October and never received it. They are absolute crooks and will steal your money. Filed a dispute and contacted customer service with no response.
By Luke S.
Placed an order for a Jelly Cat, and I never received an update email or the product. They withdrew the money from my credit card, but never delivered he product. This site is a scam.
By PH
This site is a scam. They don’t respond to any inquiries. We don’t believe their products are legitimate. They were all made in China. Do not order from them.
By Fouad K.
This seller is a total scam. Absolutely avoid. They sell counterfeit items. It's impossible to get in contact with them or to get a refund.
By Chief
I've reached out to Plushtery and have received no response. I ordered three Jellycat products from their website. I received the first one, which came right away and was a Jellycat product, but the last two came crammed in the most ridiculous packing I have ever seen and were 100% not Jellycat. No product tags, no labels. They look similar but are not close enough looking to fool anyone.
By Roseann M.
Do not order from here. Trust me. Not only me but all of other bad reviews. My order came completely different, what i received is totally different from the pictures. Also when i asked for refund it took soo much time for them to even answer, and then they said they refunded it. Sadly, it has been now two months since they said it, but my money never came on my account. So clearly they are lying.
By Dorotea B.
The product we received was so different from the photos. On their website, they use the photos from Jellycat, and they send you very low-quality stuffled animals like you find in Doller store. Still costs as much as Jellycat. ($34.99) Requested a refund, and there was no response.
By Makiko A.
Awful customer service. Clearly was duped bc not a real jellycat and they sent me a different one than I ordered and no response to my emails
By Alyson L.
