PlungeReviews of plunge.com

Customer service has been outstanding. The Memorial Day sale solidify the purchase and can’t wait for the tub! All around experience so far is 10/10!

I bought the Regular Sauna, sales process was very good and streamlined. Jonathan in sales help me set up the order and arranged the 24 month 0% financing for me, also arranged delivery and was very helpful in giving me the necessary info to use the sauna. Delivery was on time and the crate was packed well on inspection. I did have some issues uncrating the sauna, mainly stripped screws, and also some parts were stamped incorrectly which made the build somewhat tricky. I reached out to Jonathan who put me in contact with Caitlin in customer service right away, she promptly took care of the issue and made everything right. I’m very pleased with the sauna so far and especially with Caitlin in customer service for her excellent handling of the issue.

I've been using a Plunge for several months now, and cold plunging has become one of my favorite wellness habits. It has helped me with recovery, energy, mental clarity, and overall consistency in my health routine. I also purchased a Plunge sauna, and together they've become a regular part of my week. Recently, I experienced an issue with my Plunge chiller. While the process took some discussion and review, the Plunge team ultimately stepped up, listened to my concerns, and worked with me to find a resolution. That's what stood out to me the most. Any company can look great when everything is working perfectly, but you really learn about a company when something goes wrong. I appreciate that the team took the time to review my situation and make things right. Their willingness to stand behind their customers gave me confidence in the brand. Overall, I've had a positive experience with Plunge, and I'm looking forward to getting back to my daily cold plunges.

Exceptional product. Customer service and repair processes are improving, thank goodness, b/c it's a good product.

Excellent help with questions and decision process..... easy to order.

The plunge has become an essential part of my daily routine. Any time an issue has arisen the support team has been attentive and quick to help me get it resolved. Hard to imagine mornings without it now!

I do not recommend this product. What makes this frustrating is that after six months of use, the plunge itself has actually been solid. Once operational, it’s been a tank and has worked well. My main issue isn’t that the plunge arrived broken. Stuff happens, especially when companies scale quickly. My issue is the customer experience after the sale and how difficult and slow it was to get to a resolution. The All-In Gen 2 arrived not functioning and it took seven weeks to get it running. Every support exchange took days to get a response. Each interaction felt slow and without urgency despite the fact that I had paid premium pricing for a nonworking product. Support repeatedly had me troubleshoot the unit myself and at one point even sent detailed instructions asking me to install a replacement control board on my own. Absolutely not. In my opinion, customers should not be repairing premium products that arrive defective, and I was not comfortable taking on that responsibility. I escalated to management hoping for a different outcome and instead felt dismissed. The conversation was short, not helpful, and the message I walked away with was essentially: wait for the fix or return it and pay a 25% restocking fee, even though the product arrived broken. That was after already waiting weeks. To be fair, the third-party service technician (contractor) who ultimately helped was excellent. Once I finally got connected with someone focused on solving the problem, the issue was fixed. This could have been scheduled in the first week and likely repaired within two weeks instead of taking seven weeks to get resolved. The best way I can describe the experience is this: I paid premium pricing expecting premium/first class service and instead felt like I had purchased the Spirit Airlines version of customer support. The product may eventually get you where you want to go, but if something goes wrong, don’t expect urgency or ownership. If your unit works out of the box, you’ll probably love it. But based on my experience, I cannot recommend buying one.

Though we loved our plunging experience while it lasted, we have been disappointed in the reliability of the Plunge All in One. We purchased this in Dec 2024. In the past 14-16 months it has been out of service for at minimum 6 of those months. We have had the compressor leaking (repaired by a Plunge service tech in spring of 2025. Soon after we then had a leak in the filter housing. This came at the end of the 12 month warranty period. Once I got a ticket submitted, I was informed I was outside the warranty, and nothing was covered. After receiving and installing a new filter housing, we had the Plunge back for approx. 4 weeks. 4 weeks after that repair, a leak now emerged coming out of the bottom of the fan/cooling coils. It does not STOP. I have asked for a refund but that was not offered. Still waiting for the engineering team to figure out what is causing this fourth leak. We would love this investment back!!! Total Disappointment!