plazapremiumlounge.comReviews of plazapremiumlounge.com

Heathrow Terminal 2! Wow just wow. This lounge is unbelievably used. 5 different food selections. Nothing else, and packed! You cant even get a seat! Just wow!!! Don’t come here! No air condition! HOT! Some arm chairs are different from the other stands out! Local pub feeling!

Really lovely customer service. Friendly bar staff despite the lounge being so busy due to issues at Gatwick causing delays. Very limited gluten free food and lots of contamination risk, but the chef happily heated me some bread rolls and chocolate brownie.

This is Plaza Premium Lounge in Edmonton. The food was worst than inflation 😭 Hoping to enjoy four main course they served. Eggs, pancake and sausage and beans. I applied butter in the pancake it won't melt. The pancake was just so bad. Tried the eggs wherein the egg yolk were very very raw on top. So I picked the overcooked easy over. Tried their fruit cocktail from can. There was some foul taste. Tasted like it got recycled from left over. There was the yogurt with raspberry. The raspberries were faded ..almost pale. The person in charge that day didn't seem to know how to welcome guests. What's wrong? What's going on? I could go on and on but maybe will eat fastfoods instead. Not worth it for credit card benefit.

We booked a lounge through Holiday Extras at T5, Heathrow, and due to BA cancelling our flight, after check in had begun, we were re-routed via Amsterdam - to Canada. On return from our trip, we visited the lounge in T5, to enquire if we could use the lounge on our return, as we hadn’t used it on the outward journey. The lounge was packed, with a line of customers seeking to get in, yet still taking ad-hoc walk ins. A hand written note said “the coffee machine is not working, sorry for inconvenience’ and as customers exiting said there were “no seats” in the lounge. The attendant, did not entertain our request, and said we booked through a 3rd party and told to go and see them. We said the lounge was a treat for our 40th wedding anniversary, and my wife doesn’t drink, so we would have had little impact on the daily supply situation. Totally uncompromising situation, which I will never use again. No customer oriented attitude or care. We now know we would have got better value by having a 2 hour meal at Gordon Ramseys restaurant. Will never book another lounge through Holiday Extras, or book direct with Plaza Premium, as they too couldn’t be bothered to provide any support, compensation or fair solution.

Over priced. Limited drinks, the only beer is lager and pink gin is classed as premium. This will cost you an extra £5! Food is limited and not to everyone’s taste. This company could learn a lot from Aspire Lounges. When flying out of Gatwick North again I will not be using this lounge

Takes forever to find an empty seat, they overcrowd it and they keep letting people in without any safety regulations. Dirty inside and very noisy. Staying any where in the airport is much better. Totally a disaster and not worth a penny!!! SAW lounge 🤮🤮

Bought 2 entry pass, followed the booking instructions for Brisbane International, all good until you go to apply the voucher. Then it won't accept the pre paid voucher code. I have email proof of the code. I am wondering if this site is a scam? It is extremely difficult to book online despite following complex processes, exactly. Am really disappointed. Will see if my request for help gets answered. I hope so.

I booked today and made an error on the date. The website says "free cancellation up to 24 hours before booking", so I called to sort out. Regardless of which number you call, you get put through to a chinese call centre, with a terrible connection. I was told I couldn't cancel (despite what the website says) all I could do was pay $10 per person to amend the booking. I tried to reason with the lady, but waas told that I could 'take it or leave it' I just wish I'd read these reviews before booking!