plazapremiumlounge.comReviews of plazapremiumlounge.com

plaza premium lounge Dubai, Even though it is located in Terminal 3, where our connecting flight was located it took about 40 mins to get to the lounge. Was difficult to find a chair to sit and the choice of seating where not that comfortable and the lounge was not quiet. The food choices were limited. You are actually better off sitting in the main concourse as a lot of seats are reclined. Waste of £40.

My party and I visited the Plaza Premium Lounge at Heathrow Terminal 5 on 16 October 2025, and the experience was extremely disappointing and unacceptable. Having paid to enter the lounge, I expected a clean, comfortable, and well-managed environment. Unfortunately, what I encountered was the complete opposite. Upon arrival, there were no available seats, and many tables were left dirty and uncleared. The lounge felt chaotic and poorly maintained. The food area was messy, with unappetising presentation and little attention to hygiene. The most disturbing part of the visit was witnessing a mouse running across the floor in the reserved area. This is a serious health and safety concern that should never occur in a so-called “premium” facility. When I reported the issue to staff, the staff member seemed unbothered; I was told a manager would come to speak with me, no one ever did. The complete lack of accountability and customer service only added to an already unpleasant experience. For a lounge that markets itself as a premium, relaxing space, the conditions were utterly unacceptable. I have requested a full refund and expect Plaza Premium Lounge management to take immediate action to address hygiene and pest control. I would strongly advise travellers to avoid this lounge until significant improvements are made to cleanliness, customer service, and overall management. I've submitted an official complaint and now await a response.

Terminal 5 Heathrow. Appalling lounge! Over crowded with queues of people trying to get in. Once inside had no place to sit. Should you get to sit, the food was horrible, pet food is probably better. Really a waste of time and money - go spend half the money in another eatery with plenty of space and choice of quality food.

Don't bother. Long queues. Horrible staff. Keep away

Total waste of money. Was at Heathrow T5 Basically like a breakfast morning hotel buffet. Food was OK but I thought I was paying for a quiet place to relax before my flight. It was as busy as the rest of the airport. Everyone around seemed to get table service but we didn't. You couldn't easily move around to get your food or drinks as the place was crowded. Save your money and go to the Gordon Ramsey place, where you will get table service and it will cost you half. Alternatively, you can go to the Weatherspoons.

Dreadful experience - complete waste of money and feel that we should be refunded - far too many people jammed in - literally no room between tables and people queuing for seats. Food choice was dreadful and cold. Dishes not filled up - staff seemed over-whelmed by the situation

Poor food , poor service . I really feel ripped off by the price that I was charged. The food was appalling and it was freezing cold . No replenishment of cutlery a number of customers had to ask for it . My advice is don’t book in there eat in the airport eateries or perhaps the new escape lounge !

I spent six hours at the Plaza Premium Lounge in London Heathrow Terminal 5 on 8 September 2025, and unfortunately the experience was very disappointing considering I paid over €100 for access plus extra hours. The staff at the entrance were unfriendly and unhelpful, making the check-in process confusing. The Wi-Fi did not work, which meant I couldn’t do my planned work and had to use my own data at roaming cost. The lounge itself wasn’t clean, the food was below standard, and the air conditioning wasn’t functioning properly. Overall, this was far below the standard I would expect from a paid premium lounge.