Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
24 reviews
Participant PanelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Panel management company
Participant Panel (playbookux.com) has 24 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 12 reviews with 1 star · Clear filters
My feeling about this site is that by the time you have completed the initial questionnaire then told that this test is not suitable for you they have already gained valuable information from the questionnaire, so it's kind a of a free survey for them. So it may be as one said earlier free labor. A bit ominous for now until I've delved a bit deeper.
By Zorro
I have been on PlaybookUX for almost a year. If thinking back 5 months ago, there were 1 or max 2 tests per month which was still ok. But in th elast 5 months there were no tests at all. I keep the page open at all times during the working day and no test is poping up. I wrot etwice to the support and I only get generic email saying that it depends on demographics. Its time to close it down.
By Adorija
Bunch of scammers. If you want to find out by yourselves go ahead my work is not to convince anyone just leaving my honest review.
By Ethan
Response from Participant Panel· Mar 21, 2023
Hi Ethan/Timothy, We see that you’re a previous participant who was paid to participate in research studies. Your profile was removed from our system as you violated our terms of service. We have a zero tolerance policy against misrepresenting your location or demographics, which was the reason for removal. We reserve the right to remove participants who misrepresent themselves at our discretion, as stated in our terms. We would like to take this opportunity to emphasize that we have a robust fraudulent detection system in place, and we implement it in the best interest of our customers. We are proud of this system and the measures we take to ensure the authenticity and integrity of our platform.
Takes ages to review initial test, only to ask for doing another one. As I'm experienced and well rated in many companies, I know my capabilities and my suspicion is that they are trying to get unpaid labour that way, which is shameful.
By True U.
Response from Participant Panel· Mar 20, 2023
Thank you for your feedback! Over the past 6 months the team has been hard at work improving the speed in which practice tests are reviewed and approved. We receive a large volume of participant applications daily. A real person reviews each video to ensure that our customers receive quality feedback. I’m happy to announce that the average time to approve is significantly faster - just 2 business days! Additionally, practice tests are not used for anything other than assessing unmoderated testing proficiency and are disposed of after an approval decision is made.
