Awesome support despite a third arty…
Awesome support despite a third arty purchase resulting in no available warranty they still managed to replace my device for me
By Xzavier M.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
306 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Backbone makes your iPhone a serious gaming device. Next-level gaming has never been more magical and effortless. Play games like Call of Duty: Mobile, Minecraft, and Roblox on the go or stream games from your Xbox or Playstation.Free Shipping & Free Returns for US Purchases
Backbone Labs, Inc. (playbackbone.com) has 306 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 207 reviews with 5 stars · Clear filters
Awesome support despite a third arty purchase resulting in no available warranty they still managed to replace my device for me
By Xzavier M.
Great product, great customer service
By Awox S.
My backbone controller stopped working the left side buttons, the contact center took lesse than a week to send me a new controller. I do recommend them.
By Eduardo C.
No issues or arguments. They resolved issue without delay or worry
By Brandon G.
Had a few questions regarding the app and they were answered quickly and fully. Great brand.
By Mike S.
The Backbone controller is perfect for scratching my gaming itch. It's comfortable to hold, lightweight, and convenient to use. My K:D ratio improved 40% in CoD!
By Jeff R.
Bought the Backbone One (2nd Gen) with the spacers. Product is amazing.
By Beau R.
The Backbone is amazing the fact I can walk around and just play the game whenever I want is insane I love everything about it. I’ve shown and told multiple people to try it out or atleast get it for their kids they won’t regret it.
By Tyjuan E.