Platt Electric SupplyReviews of platt.com

Terrible customer service.

Searched and found item for sale on their website. It said the item was in stock and would ship in 2-4 days. Completed the checkout process on Friday. Today (Monday) I receive an email from the company stating that my order was canceled due to supply chain issues, factory allocations, and "the need to save stock for our local strategic customers". Translation: They have the item but don't want to sell to me because I'm not local. And hey, that's fine....but the problem is you advertised it as available and in stock on the website and allowed me complete the checkout process. A local company had the item but it was extremely overpriced. So I found this item and told the contractor we didn't want the local item. Now I'm stuck in the position of hoping that we can still get the local item, and if not, our construction project faces significant delays. In 2022, there is no excuse for not having your websites reflect what's truly in stock and available for sale. Do not use this company's website to order anything. For my part, I will make sure I never do any business with Platt Electric Supply....unless they see this review and decide to process my order.