PlanetRxReviews of planetrx.com

I placed a $140.86 order on July 27, 2011. There was a very long warehouse delay and therefore I cancelled the order. I was told I'd receive a refund. 6 MONTHS LATER - NO REFUND. I have contacted the company countless times. THIS COMPANY TAKES YOUR MONEY - NO REFUND FOR AN ORDER LEGITIMATELY CANCELLED. THE COMPANY STEALS YOUR MONEY - AND DOES NOT REPLY TO CUSTOMER SERVICE. THIS IS AN UNETHICAL AND UNSCRUPULOUS COMPANY. YOU MAY HAVE YOUR MONEY SIMPLY STOLEN FROM YOU. I PLACED AN ORDER THAT WAS DELAYED FOR WEEKS IN WAREHOUSE BACK ORDERING. WHEN I FINALLY CANCELLED AND WAS TOLD I'D RECEIVE A REFUND - I HAVE SPENT 6 MONTHS TRYING TO GET THE REFUND. NO SUCCESS. $140.68 IS A LOT TO BE RIPPED OFF. BUYER BEWARE!!!!!

My 8 month experience with PlanetRx ended happily today. I received the items ordered on Sept.4th 2011. I am happy because I met the right customer service person, who was willing to solve this long time issue straight away. Dear Jericho, the words can’t describe how much I appreciate your efforts, professionalism and understanding. Here is my story: I ordered 3xOxipor 4oz on Sept. 4th 2011.I did not get the items till Oct.20th and asked PlanetRx to cancel the order and refund me. Customer service Daniel sent a refund request in Oct.26 2011 and since then I’ve never heard anything from PlanetRx, no refund either. I’ve tried everything – messages, phone calls, certified mail letters to PlanetRx, BBB and BCFP/office of attorney general complains. A few days ago I visited again the site of Planet Rx and I saw “answered” on my last open message since January 2012.. but actually they answered nothing, just closed the case. I was furious - someone out there read my message, but did not bother to answer. I sent another message…and here you go… I got an answer on very next day from Jericho, who was extremely nice and knowledgeable and checked everything out. I asked him if it is possible to cancel the refund request, and send me the items o the existing order.Anyway I have already paid for them and the refund sounds like a mirage to me.So Jericho made this to happen! During these 8 months I have been thinking what was wrong with PlanetRx online business and it was not difficult to get to a few points like: charging customer's cc immediately afte the order is made, not providing information for back orders, which made the customer angry and slow the process of delivery; if the customer decides to cancel the order, the refund request is made, but everything gets out of control - customer service don't have any further information of the refunding process, etc... Anyway.. today, just 5 days after the conversation with Jericho, I got my meds. It was unbelievable how a person can change a very negative approach to a positive one. Thanks again Jericho, for your outstanding customer service; I hope you will be able to help many others as well as to improve the customer service image of PlanetRx.

I've been trying to get some information regarding my order I did for my elderly step dad. Placed the order 12 days ago and no status update. Left several messages requesting update as they have no means to speak to a person. Take your business elsewhere unless you want to have issues. [email protected]

My credit card was charged upon order. Three months later I do not have my order. I contacted planetrx by their web inquiry system (they do not take phone calls, only phone orders!) without response from them. I finally disputed the charge with my credit card. Take your business somewhere else.

I am appalled at the total lack of responsibility to the customer. I was not notified my items were back ordered. Both inquiries I sent were ignored. This behavior by a vendor is woefully inadequate in today's economic environment. I would not order a band-aid from them if they shipped it air express! Jodie N.

This is now Thursday, September 29th and you still have not shipped this order or informed me why it is being delayed or how long it will be delayed. Therefore, I am instructing you DO NOT SHIP THIS ORDER. If you do insist on making the shipment, I will refuse it and have it returned to you. I have already processed a claim for a full credit of your charge of $32.49 with my Visa card holder(Bank of America). This order was placed and confirmed on Thursday, September 22nd. Now it is Wednesday, the 27th and it appears that you still have not shipped this order. If you have not shipped it by the time you respond to this letter, then I want you to cancel the order and immediately issue a full credit refund to my Visa account that you have already charged for $32.49.

4 weeks after my order, I finally got planetrx on the phone. They said the item was backordered for at least another 2 weeks. I had sent 2 email requests for updates to which I received no response. To be charged up front for an order that may never ship is completely unacceptable. I was told I would receive an email confirmation of the refund, which I have not. I was told the refund would ALSO take another 2 weeks. TERRIBLE.

Placed an order back in early August, card charged immediately, no activity on the account for weeks. There is no way to contact them by phone, and their "we'll respond to your email in 1-2 business days" is a joke. Kept emailing back and forth with them, each time they told me "2-3 more weeks", finally disputed the charge with my credit card. Received a portion of my order a few days later, but still waiting on the other stuff.