pitboss-grills.comReviews of pitboss-grills.com

Broke out first time using it. Customer service wouldn’t help at all aside from we will send some parts. Won’t even rush the shipping when it broke while we were cooking. The FIRST TIME USING IT! never will buy again. Likely returning this trash for the other brand.

Brand new Laredo 1000 used for maybe 10 cooks control board went bad been on back order over 2 months pit boss says nothing they can or will do until new control boards come in. Third pit boss I’ve owned never will I have another one of these pieces of crap!!! To think I was dumb enouyto buy three of them save your money buy anything besides a pitboss

1) Installation took 11 hours, not the 2 Pit Boss promotes 2) The heavy upper lid fell off in the middle of a smoke. It was really hot. As a temporary fix, a friend held it up and I stuck an icepick to finish the grill. The grill literally melted the nut 3) Before the next smoke, the other nut and bolt on the other side of the lid broke 4) Yesterday, the fan quit working. I spent nearly an hour on my back this morning in the dirt taking the electronics and cables apart and reassembling as instructed by the rep, then while the unit was extremely hot and the 11 lb. brisket was on the grill, Pit Boss support made me take the entire bottom on the grill apart including the upper grates. 5) Pit Boss will send me the bolts, however, they are out of stock for likely a month 6) In a second call today, the tech support rep figured out that the circuit board needs to be replaced 7) As with all manufacturing and quality problems with this Pit Boss 1250, I have to do everything. They will not send a rep to fix these 8) With all of the problems this morning, the 11 lb, $50 brisket was ruined because of Pit Boss problems - 100%. Even though the reps admit these were all Pit Boss problems, they won't pay for the ruined brisket. I am demanding a new, fully assembled Pit Boss 1250 Premium delivered to my house and this faulty, 200 lb Plus unit taken away. I do have to say that their phone support reps are outstanding. And I just discovered with multiple Temp gauges that the Pit Boos temp gauges are off by 30%. There is no way to cook brisket or pork butt with this much error

Placed an online order, they charged my card immediately and over two weeks later no communication. I went to their website and it took a while to find support. Opened a chat and they said they would send it out. i asked for an eta and they said: "I do not have that eta -- I am very sorry for the hurdles, if you needed to opt to cancel and refund I too can help with that -- " Wow, really? I guess they do not care... last online order they will ever get from me. There is no excuse for this.

I have owned a pitboss pellet grill for five years. It has given me good service and would rate the grill five stars. BUT, I needed a part then things went down hill to one star for parts dept. I ordered part Aug. 10 and it is now Oct. 7 and I have seen no part or heard anything from pitboss.

I have a registered two month old pit Boss grill. The control board went out. The chatbot does not work at pit boss site. After 45 minutes on hold I finally got a customer service rep on the phone. I showed him the control board shorted out through a cell phone camera. I was told a new power cord and a control board would be sent. Complete outright lie, After two more weeks I went on-line and ordered the control board that the parts order replacement site says will work in my grill. $194.00 more later with shipping the control board that I paid for arrives yesterday. All the wires hook up but the control box will not fit in the place of the bad control box. I checked again to make sure I ordered the right board according to the Pit Boss site. The site even shows the grill I own and according to their own parts replacement I ordered the correct control board . The replacement board sent is too large Absolutely will not fit. Now pit boss says no returns on any electrical parts. Pit Boss brags a big warranty when in reality it's a big lie period

My wife got me a small Pit Boss PB600 model, won with a $20 raffle ticket. Ain't nuthin better than a bone-in ribeye, 20 minutes on each side at 250 on the top rack, then reverse-seared for a few minutes on each side at 400, using a 50-50 mix of hickory and cherry pellets.

Horrible customer service. Smoker is less than 90 days old and has been used 4 times. Smoker malfunctioned and the pellet hopper ended up catching on fire. Customer service even agreed this is what happened and it is ongoing issue with their product but was told it could not be replaced. If I trouble shoot the problems on video conference for them they might send me some replacement parts and I could repaint it if I chose but they are not allowed to replace full units under any circumstances.