Pionex.USReviews of pionex.us

Response from Pionex.US· Jul 29, 2025

Dear User, Thank you for your feedback. For XRP deposits, both the correct tag (Memo) and the address are required. If you deposit without the tag or use an incorrect tag, your deposit will not be successfully credited to your Pionex US account automatically. If your XRP deposit has not been credited, please contact our official support team and provide the transaction hash (TXID). They will promptly assist you in checking the issue further. If you have any further questions or need additional assistance, please feel free to reach out to our support team via live chat or by email at [email protected].

Response from Pionex.US· Jul 29, 2025

Dear User, Thank you for your detailed feedback regarding your experience with our platform. Regarding Fees: Fiat transfer fees are charged by our banking partners and not directly by Pionex US. For crypto transactions, we do not charge any deposit fees, and our withdrawal fees are among the lowest compared to most regulated exchanges in the US. You can view the full fee structure for both fiat and crypto transactions here: https://www.pionex.us/en-US/fees Regarding Tax Documentation: Pionex US provides Form 8949 (for reference) along with transaction history CSV files. You can use this data to complete your tax report or import it into third-party tools for tax calculations. Please note that Pionex US does not provide tax advice. For assistance with filing your taxes, we recommend consulting a local or state tax advisor, as we already provide the relevant data required for such calculations. Regarding Trading Bots: Our trading bots are designed to generate grid/arbitrage profits, but cannot guarantee total profits. A decline in the price of underlying assets may lead to unrealized losses due to holding positions. These positions may become profitable if prices rise and the corresponding sell orders are triggered. To learn more about how our trading bots work, please refer to the following resources: https://www.pionex.us/blog https://pionexus.zendesk.com/hc/en-us/categories/4430076166169 If you need further assistance or have specific concerns, please feel free to contact our support team via live chat on the web/app or by email at [email protected].

Response from Pionex.US· Jul 29, 2025

Dear User, Thank you for your feedback. ACH withdrawals usually take 3 to 5 business days to complete, while wire withdrawals typically take 3 to 7 business days. These are general estimated timeframes. If your withdrawal has exceeded this period, we apologize for any inconvenience this may have caused. Please contact our official support team via the live chat function on the web/app or by email at [email protected] for further assistance.

Response from Pionex.US· Dec 4, 2024

Dear User, We are sorry to hear about your experience. To assist you further, please provide a detailed description of the issues you're facing and explain how the trading bots are not working "properly". For each bot that you believe is not working "properly," please provide the following: 1. A screenshot of the bot interface 2. The parameters page 3. Any relevant pages that support your claim Please note that Pionex US is a regulated exchange in the US, and we do not utilize users' funds. Additionally, we have already completed a 100% Proof of Reserves via independent third-party audits: https://pionexus.zendesk.com/hc/en-us/articles/14706262070681 You can submit your bot details and supporting evidence to [email protected] for further investigation and to receive the necessary support. Thank you for your support and understanding.

Response from Pionex.US· Dec 7, 2023

Dear Jon, Thank you for your feedback, we are pleased to inform you that your ACH deposit of $100 has now been credited to your account. We appreciate your feedback and sincerely apologize for any inconvenience caused by the ACH Deposit maintenance. If you have any further questions, please feel free to contact our support at [email protected]. Thank you for your understanding.

Response from Pionex.US· Nov 24, 2023

Dear Isaac, Thank you for sharing your experience. We're very sorry for any frustration you may have faced. If any potential irregularities are detected with your ACH deposit, please understand that a 60-day hold period will be required before withdrawal. We truly appreciate your understanding here. We appreciate your feedback on the bot options. We're working on expanding choices and potentially a bot that can integrate with Tradingview. For more information, please email our support team at [email protected]. Thank you for your understanding.

Response from Pionex.US· Aug 26, 2023

Dear Mark, Thank you for reaching out to us. We would like to inform you that after depositing funds to your Pionex.US account via Wire Transfer, there is a 24-hour holding period before you can initiate a withdrawal. You can find more information about the reasons behind withdrawal time limits in our article here: https://pionexus.zendesk.com/hc/en-us/articles/16033955440793. Additionally, you can check the "Withdrawable Time" details of the wire deposit in this article: https://pionexus.zendesk.com/hc/en-us/articles/18577061043737. If you cannot withdraw your funds after 24 hours, please don't hesitate to contact our support team. You can reach us via the live chat feature on our website or by emailing us at [email protected]. Thank you for your understanding and patience.

Response from Pionex.US· Jun 20, 2023

Dear Akber, Thank you for your feedback. We apologize for any inconvenience caused. Our bot is designed to assist users in automated trading, but we can't guarantee profitability. If your bot is not performing as expected, it may be related to your bot parameter settings or market price changes. You can send a screenshot of your bot orders to [email protected], and our support team will check it and provide appropriate suggestions. The Pionex.US database can't identify the ABA numbers of some banks, resulting in some users experiencing failures when withdrawing funds to certain bank accounts. Our developers have fixed this problem, you can try to re-initiate USD withdrawal. Thank you for your understanding and support of Pionex.US.