Very responsive
Quick response with follow up when my order was shipped separately. Love the product and quick delivery.
By Matt W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
177 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
pinsandaces.com is listed under Golf & Ultimate.
pinsandaces.com (pinsandaces.com) has 177 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
177 approved reviews, newest moderated first
Quick response with follow up when my order was shipped separately. Love the product and quick delivery.
By Matt W.
Always so helpful and great to work with
By Al
I had an awesome experience with Pins & Aces customer service. I ran into an issue with my golf bag where the zipper failed after a few months, which was frustrating, especially playing up here in the PNW where the weather can be rough. I reached out to their team and they responded quickly, professionally, and made the entire warranty process incredibly easy. What really stood out was how willing they were to work with me to find a smooth solution. The communication was clear, helpful, and genuinely customer-focused the entire time. It’s rare to find a company that stands behind their product like this and actually makes you feel taken care of. Because of this experience, I’ll definitely continue buying from Pins & Aces and recommending them to others. Great product, even better service.
By Javier R.
Quick to assist, didn’t point blame or make me feel uncomfortable with a mistake I made. Impeccable customer service.
By Josh C.
Pins and aces is a a+++++++ company. Great products. Great customer service.
By Brian B.
Outstanding customer support
By Dustin
Quick response and answered my specific question. Thank you.
By Kevin K.
Thomas is always so fast to respond and amazing. An asset to the company for sure.
By Daniel J.