Pinecone researchReviews of pineconeresearch.com

I have been completing surveys without issue since 2015. Recently checked my account to see that £30 of points has been 'expired'. I complained citing the fact that this is a change of policy and it wasn't fair as I was not notified about the change. They refunded the points as a one off gesture. However, they persistently quoted the rewards expiration policy as if I was stupid and did not understand it rather than acknowledge they had changed the goal posts without letting their panellists know. I have cashed out my points and will think about whether I want to continue to do any more surveys for this company.

I've been a member of Pinecone Research for a very long time, but today was the last straw. It took me a year to earn enough points to cash out for $50 of gift cards, but upon checking my account to see whether these cards were mailed to me, I discovered that the redeemed points had expired. What a low blow, Pinecone... misleading at best. I have now unsubscribed and urge others to do the same.

been doing surveys for years. Decided to cash in rewards - no response to emails - they are not interested in paying out These are a bunch of scammers

My second attempt at becoming a panel member was just as error ridden as my first. I’m always receiving links for surveys “that match my profile” and then they immediately crash and say “not eligible “ I’ve never received an offer to test a product. And the points rewarded for my time are quite ridiculous. At their going rate I’d be eligible for a 20$ giftcard in 5 years. What a scam

I did a 45 minute $12 review and got NO credit. I filed a complaint and NO one replied. Tried again. No reply again. Went to redeem my points. After a confirmation, I waited until I got the redemption code which usually comes in less than an hour. Four days later, NO code. Help contact says there is a delay. Delay? Days? Weeks? Months? Years? Sad. It was for many years a great way to make a few dollars which we used on Amazon. Sad.

Rewarded points expire after a year which I found out after my points had disappeared. The customer service is atrocious supplying standard cut and past responses without attempting to understand the issue in question. The surveys are so few its barely worth the effort.

Used to be a great survey site. Not any more. You can now spend 10 minutes answering questions only to find out you "don't qualify". The site is slower than the old dial-up modems.

What happened to them???? They bait and switch you without warning. Surveys much longer (1 hour in length) than usual and still only given $3.00??? Taking away earned points without being given any type of notice that that is what was going to happen. Completing surveys until the end and not being given the points you just earned. They are now a company that steals your money and your time. They used to be good. NO LONGER.