Pinecone researchReviews of pineconeresearch.com

I have been doing surveys with Pinecone Research for years. I've opted for payout to my Paypal account, and it's always been very timely. (one or two days). I have sent emails with questions over the years, and always got a reply. For $3 for each survey, this has been a good way to save till I want extra money...birthdays, Christmas, etc. Or something I find for myself. :) Right now, as of this morning, I am locked out as I put in the wrong password, not once, but twice! That will teach me to pay attention to where I am. :) I read that account lock out is for 24 hours. I sure hope that's true. New survey, and another $3. So easy.

It has to be said that Pinecone Research was one of my favorite survey websites. I have had over 5-7 years of experience in filling surveys with many major survey websites. Pinecone was very good, with regular payouts and low screen outs; so no real issues whatsoever. The problems arise when you inevitably come in contact with their support (or more accurately the lack of, I should say). It is abysmal. This, in my eyes, is where a company is worth their weight in gold. How you treat your customers is your chance to show your appreciation of them. My problem was with their new 'update' to their website (effective 2016). Basically, now when you log in, the website will dumbfoundedly ask you: "It looks like you haven't signed in from this device before.", then asking you to fill in a captcha. This is not the issue, but now when you go to 'Redeem' it will again ask for authentication, failing which your account is locked. Good luck getting past this. Emailing support will result in getting emails from a ghost employee, or company, or who knows who - telling you that they don't know who you are. Or telling you that your account is unlocked, when in reality it is not. Having waited 2 weeks (they say your account unlocks after 24 hours), and having sent over 10 emails in the space of 24 hour periods to varying confusing responses, I have to say that now I give up. Not only will they ignore you, but your track record of being a member (7 years for me) counts for nothing. Their online presence is nill (no social media, company pages, etc.). I'd stay away, because whatever you make on the website, good luck actually cashing it out. This company is a fantastic example of how not to treat your customers. Thanks, Pinecone.

pinecone research is the best site out there, pays the next day...................

I take survey's and do reviews for this company all the time. Been doing so for over a year and never have had any problems. Great products also. They always pay on time thru PayPal usually the day after a survey is completed. Thanks pinecone for being such a wonderful company!! 😀😀

I absolutely love this site. You take surveys and each survey is $3. Sometimes you get to try out new products too. It's really fun. I had to take away a star though because they used to pay you $5 and they lowered it down to $3 for some reason. I feel like $5 was more fair.