PillPackReviews of pillpack.com

I have been trying to sign up for this service for a month. I can't go into all that I've experienced, but in summary, every communication I have with them is different than the last. Each customer service representative tells me something different. Every time I login, someone has changed the medications list, wrong dosages, wrong dispensing method, autorefill turned back off, prescription received and then back to "we haven't received it". This has been a nightmare. Perhaps once they figure out the customer service issues this could be a good service. Until then, stay away, unless your medication accuracy is not very important.

At first I liked PillPack. I liked the in the mail delivery and the individual packs. Then after about 6 months I came up short on one month, 10 days worth!! I went through several phone calls explaining the whats and hows it could of happened. I thought they were excepting responsibility. They sent the pills I was missing then after about a week they charged me for them without any explanation. They said they found themselves to be not at fault. After several more phone calls they refused to accept they were at fault and wasn't going to refund me. I decided to go with my insurance company for mail order. Come to find out when my insurance had changed PillPack had even overcharged me from what my insurance was going to charge me through them!! So, I'm glad I got out from under them and WOULD NOT recommend them to anyone!!!!

Let me start by saying I wanted to love PillPack so badly. Unfortunately, I will not be continuing my services with them. In just my very first shipment, they did not include my most expensive prescription. When I reached out to customer service to let them know, the agent told me they would be resending my medication. A few days later I received a call from a different agent telling me they have camera evidence showing that two medications were packaged in my shipment. They told me that because of this, they would not be able to send my medication unless it went through insurance again, which would likely be denied. I was appalled. I didn't receive the medication, nor any sort of indication that it was ever placed in my shipment. The packaging was intact and unopened. Although it looked like there were two boxes placed in my shipment, something must have been empty. I am just out that money now. The agent kept saying something must have happened during shipment. I don't know what else to say except I do not have my prescription, and have never had an issue with theft before. Furthermore, how would the packaging be intact, the other medication left, and no information about my missing prescription? If it was theft, why wouldn't they just take the whole box?? I will be canceling with PillPack. I felt it was implied that I was lying about the state of my prescription.

The pillpack website is not user friendly. I signed up and added 2 of my prescriptions on it, not expecting them every month. I went in to attempt to take away the auto ship since my prescriptions are on an as needed basis AND sometimes my inhaler runs out a bit too soon. I was never able to find a way into my settings to even look at my prescription settings and it always took too much time to get to my home screen. This is coming from a 26 year old in web design. If they cannot make a user friendly website it isn’t worth it.

Pillpack Customer Service is horrible and they DO NOT read replies to your emails. I have had three experiences where they asked me for a reply. I have replied and then received a follow-up saying they were awaiting my reply. Enough time had passed from my reply to their follow up that there was no reason for them not to have registered my reply. When I did contact them again, they indicated they did see my reply. In the latest incident, they actually replied to my reply stating they were waiting for an answer (you could see my reply in the email trail). Pillpack is convenient IF your insurance allows 30 day subscriptions. However, if your insurance requires 90 day refills like most employer based insurers, then you cannot get your medications in packs.

I have lived in four countries and traveled the world quite a bit, so I have many pharmacies to compare...Due to pandemic, I have decided to switch to PIllpack. I was very excited to get to try daily packets. Boy, how I was wrong to make a switch! Each out of my four morning pills came in a separate packets, not to mention my two separately packed pills for the evenings. Too much plastic waste, too bad for our planet. All medications were renewed by me, the patient. Very poor customer service-they don't check anything when they send me un-personal messages regarding my medication. Pillpack ships monthly-no option to go on 90-day supply. As a result of this misfortune - two of my shipments were delayed - which caused a week of missing on my meds which I am heavily depend due to my medical condition. This is completely unacceptable. Moreover, I had to make sure monthly that I was to have two packs a day, which made me feel as a babysitter to incompetent pharmacists. When I have closed my account-I was not even asked the reason-proved to me that they really don't care, since they sit on lots of cash. Back to my good, old CVS at Target, much happier and with confidence of being taken care of.

The company was really good for about a year. Then for whatever reason the company went sideways! In December 2020, they shorted my order, shipped an order late, and really upset my doctor's office with numerous and repetitive phone calls. Very disorganized company! Wonder how they deal with the medications? Stay with your local pharmacist!

I've used PillPack for about as year and was generally pleased with delivery, customer service etc. I did have this nagging feeling that something was amiss with my copays. And there was! If your doctor, like mine, writes a prescription for 90 days, you go to your local pharmacy and pick up your order and pay one copay. PillPack accepts your 90 day prescription but ONLY sends out meds on a 30 day supply charging you a copay for every 30 days! So your 90 day supply of meds costs you 2 additional copays. That makes PillPack dishonest supplier of meds. I'm returning to my local pharmacy.