PillPackReviews of pillpack.com

If I could give negative stars, I WOULD! Dealing with this company is a complete nightmare! Unfortunately, my husband and I have no choice but to use them because of our insurance. Due to their “Policy Changes” they will no longer transfer any prescriptions to other pharmacies, even if you need it right away. They make the local pharmacy call them to get it transferred. Even the pharmacist at the local drug store said how horrible they are to deal with. So everyone has to jump through hoops to get anything done, to save PillPack the trouble. That’s just one issue I have had with them. I could keep going on and on but I’m done wasting my time when it comes to these clowns. Bottom line DO NOT USE PILLPACK, unless you like headaches and being jerked around.

I have to say that Pillpack has become so bad. It used to be a valuable service and their Customer Service at least tried to help, but all has gone downhill since Amazon purchased them. Today I had an awful and potentially medically serious experience, and my recommendation now is to plz avoid them if you worry about your own health... Turns out that my medication repeatedly and silently becomes "PAUSED" in the system, as if I as a patient were requesting to pause it, but no I haven't paused it (nor have I been notified of them "pausing" medications that cannot be paused!) Furthermore, this medication that must be used every week per doctor's orders as written in the Rx is being moved to be "AS NEEDED" in the system. But you cannot skip a week. The MD clearly does not write these "as needed" but as *required* every week never skipping a week. They seem to do this to make it appear that their missing a shipment is not their fault. But Pillpack does all of the above silently, and now turns out that for this medication they have known weeks ago that they cannot fill, even though two weeks ago they just told me to hang tight. Now the medication again was silently "paused" in their system. Now why they can't fill? Don't know but I suspect some manufacturers are not working or stopped with them. Very weird. But bad, bad if you are a patient. This pharmacy is ensuring that 1) you miss dosages, 2) you scramble later on, as opposed to having enough time to find a replacement elsewhere. 3) They are also doing clinically questionable things, such as marking a medication "as needed" when clearly the Rx is not "as needed." They are also now making it much harder for you to move your prescriptions elsewhere as they now force the receiving new pharmacy to request the scripts over there, versus sending them to the new pharmacy on the patient's request. This is probably a result of many patients wanting to move their meds elsewhere. (So now, in my case, Pillpack says they can't fill, but they won't send the Rx to a pharmacy who might unless that pharmacy requests this -- and this is for an important med!!!) Turning horrible since Amazon purchased Pillpack. Avoid, avoid!

We had a terrible time getting all of Moms meds straight with PillPack (PP). It took a good 3-4 months for them to get it right. Then changes in RX caused problems. But worst … the worst worst …. PP refused to contract with the NYS program for seniors (EPIC) that helps with RX when u go in donut hole. We contacted PP monthly for about a year to try & get that. But all we got was bull ticky. Repeated excuses & lies: Epic has to contract with us. No no & No! The pharmacy has to contract with EPIC. I would NOT recommend PillPack. Use CVS or another pharmacy. Customer service at PP is a nightmare.

As many others have said, PillPack is a bad company and should be avoided. I just found out they lost a $6M lawsuit over prescription fraud a couple years ago. Amazon has started working with some really shady partners, which means I guess we have passed the golden peak for Amazon service now and it's downhill from here. -Too bad.

There doesn't seem to be much of quality control. They constantly claim that a prescription has been "canceled" or not approved, or some other ridiculous excuse why your medication can't be sent. Basically they hold them hostage and they'll want you to contact your doctor allllll the time, even though the prescription has already been called in. I could keep going, but they are really an awful pharmacy if you can call them that

Pill pack just does not pursue the refill enough. I have not have my full prescriptions for the last 4 months. They always blame it on the Doctor, but I never had this issue with I was using the CostCo pharmacy. I would not recommend this service, it costs more and they don't pay attention. The packaging service is great, but if all you medications are not in the package you then need to get some from bottles and the rest from the packages. You might as well not have them packaged at all. I am now awaiting for a supervisor to call me back to see if we can get this right.

The service we have been getting from Pill pack has really been awful. It is taking a great deal of my time to manage this service.After months of being a customer, they still can't get it right and just refill prescriptions when refills are due, as any ordinary pharmacy does. I am now on the phone with yet another rep this month who is telling me we are only getting 6 meds rather than 10 in the sept 5 shipment. Just two days ago a rep assured me that the refills had been processed and we would be getting all 10 meds this month. Then I keep getting auto dial calls saying I need to call pillpack and when I call no one has any idea why I'm calling and nothing has changed on the account. I just spent another 30 min on the phone getting the refills straightened out and although I have been assured, yet again, that the meds will all ship out I have little faith that it will happen which means I will have to keep logging in or calling to make sure it gets done. This time the excuse given for the issue is that they were processing some of the refills before insurance would allow refills. So the rep set the refills to only process when insurance would allow. Why could pill pack not figure that out and get all the meds refilled on the correct date so they could all be delivered in the packages together? There is absolutely zero value to getting only part of the meds in the packages. The whole point of the packages is to avoid confusion! Last month the delivery was late and my 84 year old father went two days without meds. It really is unacceptable. I would like to know if there's a government body I can complain to about this service? To leave an elderly man with heart conditions without his meds is unacceptable. To require so much of my time and energy to simply refill prescriptions is also unacceptable. There is no point in using pillpack if the company cannot manage to get all of the prescriptions into the packages every month. So if you cannot get ALL the meds into the packages every month there is no value that you bring to the market. Someone needs to fix their computer system so an actual live person gets alerted when some of the meds aren't making it into the packages on time so that the person can figure out why the refills aren't going through so that i don't have to spend several hours on the phone sorting this out every couple of months.

This is quite literally the worst online experience I have ever had. They are incredibly difficult to work with. Send out prescriptions at random times. I would have to call every single month with a different issue. I ordered a pillpack and they sent me bottles?? They make it difficult to order over-the-counter meds in a pack. Absolutely do not recommend for anyone.