Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
27 reviews
Pilates MattersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pilates Matters is an online retailer providing competitive prices on the best Pilates Equipment available. We are an authorised dealer for all your favourite Pilates brands.We provide high quality products that you can rely on with top-rated customer service. Since opening we have built up a reputable establishment online. We have a great team and are growing rapidly.If you have any questions about our products, or if you would like to check the availability of an item, please feel free to get in touch. Our team are always willing to help.
Pilates Matters (pilatesmatters.com) has 27 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 3 reviews with 1 star · Clear filters
This is a spammer. The bought a bad email list with names of past employees from over 10 years ago, emailed them without their permission and when you the main number you get a voice recording. Sending emails to deceased employees is not a way to gain my trust. Buying email lists and spamming people is against the law. They should read the CAN/SPAMM act passed by our US congress.
By Rick O.
No Communication There has been no communication on status of the order and we have not yet received it. We would think you would wait until receipt before asking how you did. Any help in tracking the shipment and understanding why is is on hold would be appreciated.
By P D.
Response from Pilates Matters· Dec 10, 2023
Thank you for taking the time to share your concerns. Firstly, I would like to apologize for any inconvenience caused due to the delay in your order's delivery. Upon checking, a tracking number should have been sent to your registered email address at the time of dispatch. If you haven’t found it yet, I recommend checking your spam or junk mail folders, as sometimes our emails can be redirected there. Regarding the status of your order, please note that it was shipped using DHL. While we strive to ensure timely deliveries, there are instances, especially in busy months like December, where delays can occur due to increased shipping volumes. It’s not uncommon for carriers like DHL to temporarily put shipments on hold during these peak times. Although this is beyond our control, we understand how important it is for you to receive your order promptly. We are here to assist you in tracking your shipment and addressing any further concerns. If you require the tracking number again or need help in tracking your package, please feel free to reach out to us directly. Rest assured, a slight delay in transit, particularly around this time of year, is usually nothing to worry about.
I would have assumed that the $50 would have automatically been deducted at check out and I did not see a place to check. I was very disappointed and told it was too late........after I had spent all that money.....
By Patricia H.
Response from Pilates Matters· May 4, 2023
Hi Patricia, we are really sorry that you are disappointed that you didn't manage to redeem your discount code. On the right hand side of the checkout page there is a box for you to input it so it's a shame you missed this. I am more than happy to send over images of where this is if you would like.
